Incident Commander

Summary

Join PENN Entertainment's digital team as an Incident Commander and be a key player in ensuring the smooth operation of our cutting-edge online gaming and sports media platforms. You will work with a talented team of engineers, product managers, and designers to deliver exceptional app experiences. This role involves leading incident management, collaborating with cross-functional teams, and driving improvements to service delivery and release processes. You will be responsible for classifying and documenting incidents, providing support, and conducting root cause analysis. The ideal candidate possesses experience in incident management, a strong understanding of containerization and cloud environments, and a passion for continuous service improvement. PENN Entertainment offers a competitive compensation package, a fun work environment, and opportunities for career growth.

Requirements

• Experience in a similar role or incident management role
• Experience and understanding of Containerization (Docker & Kubernetes preferred)
• Comfortable within Linux environments and needs
• Experience working with AWS, GCP, and/or on-premise environments needs
• Ability to work independently and learn quickly with little supervision
• Ability to handle multiple projects simultaneously
• Willingness to drop everything and take on an ad-hoc task
• You’re the type of individual who is extremely tech-savvy and passionate about learning new technologies and tools
• A bachelor’s degree in computer science, engineering, and/or similar experience

Responsibilities

• Drive and enhance collaboration with other Command Support members and Commanders, Customer Support, Application teams, SRE teams and other cross-functional teams to lead real-time incident management
• Provides Leadership for developing Practices, Frameworks, Process Flows, Templates and Process Guides
• Continuously improve and enhance the internal framework, methodology, processes, and tools
• Developing and maintaining key practice capabilities
• Collaborating with SRE teams and Infrastructure teams to identify requirements
• Recommends innovative solutions that enable the organization to deliver on its objectives and goals
• Promote opportunities for Continuous Service Improvements
• Deliver incident communications to stakeholders via email, Slack, Microsoft Teams in timely manner
• Lead initiatives to promote JIRA Release Ticket management, quality and alignment with Incident management communication supporting SLAs
• Other duties as required

Preferred Qualifications

Postgres, MySQL, Elastic Search, Kafka, Redis, Helmfile, Terragrunt, Prometheus, and any web programming

Benefits

• Competitive compensation package
• Fun, relaxed work environment
• Education and conference reimbursements
• Parental leave top up
• Opportunities for career progression and mentoring others