Client Manager

Summary

Join Sleek as a Client Manager (Australia) and oversee a portfolio of SME clients, ensuring timely and high-quality delivery of accounting and tax services. Lead a team of junior and senior accountants to achieve high client satisfaction. Provide accounting and tax services, liaise with the ATO, prepare and submit BAS and tax returns, supervise remote bookkeeping clients, advise clients on accounting and taxation matters, and hire, train, and grow a team of accountants. This role requires a minimum of 5 years' experience managing a team of accountants servicing Australian clients and is likely located in the Philippines. Sleek values ownership, humility, structured thinking, data-driven decision-making, tech and service savviness, and problem-solving skills. The company offers competitive salaries, generous paid time off, and a potential employee share ownership plan. Work from home flexibility is available, with the option to work fully remote from anywhere in the world for one month annually.

Requirements

• To do this, you will have a minimum of 5 years experience managing a team of accountants servicing Australian clients and you will most likely be located in the Philippines
• Team management - hiring, training, nurturing a team of ambitious accountants
• Managing a portfolio of SME clients with scope ranging from bookkeeping to taxation services
• Excellent command of client communication and delivery organisation
• Your education
• Any criminal history
• Any political exposure
• Any bankruptcy or adverse credit history

Responsibilities

• Provide accounting and tax services to a portfolio of Australian startup and SME clients
• Liaising with the ATO on behalf of clients
• BAS preparation and submission
• Tax return preparation and submission
• Provide supervision and control for remote bookkeeping clients
• Advising and engaging with clients on various accounting & taxation matters
• Hire, train, nurture and grow a team of like minded accountants

Preferred Qualifications

• Ownership : This shows reliability and helps build trust within the team. We move fast and need to know that everyone will see things through to completion and proactively help to get things back on track when challenges arise. Accountability is really important to us
• Humility : There is so much we don’t know. Humility allows for open-mindedness to feedback and a willingness to learn from others. It paves the way for collaboration and creates a positive work environment. It is a key ingredient of self awareness and emotional intelligence
• Structured Thinking : Our business is complex with many layers (many services, many countries, many cultures). Regardless of whether you’re more analytical or creative in nature, being able to show sound judgement is important to us. It ensures solutions are pragmatic and balance the needs of the organisation, team and customers
• Data driven : We are a data rich business with ~15,000 small customers. Each decision we make can impact many more people than we realise - so it’s critical that we use sound data to support our strategies and review the success of our initiatives
• Tech + services savvy: We are a tech-enabled services business, automating traditional, manual processes and delighting customers while doing so. You will thrive as someone who understands and is excited by the challenges and opportunities of utilising software to scale a business
• Problem Solving: You’ll need to be able to think on your feet as this role requires you to identify, diagnose, and resolve production issues quickly, reducing downtime. You will leverage your strong infrastructure and development skills in post-incident reviews to find the underlying cause of failures and prevent future incidents

Benefits

• Humility and kindness : Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment
• Flexibility : You’ll be able to work from home 5 days per week. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year
• Financial benefits : We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region
• Personal growth : You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional