Incident Management, IT Governance

Summary

Join Crypto.com's team and contribute to the design, development, and maintenance of software for various ventures. You will be involved in designing scalable applications, from frontend to backend. Crypto.com acquired Nadex, a regulated US exchange for binary options, enhancing our market presence. This role focuses on incident management, problem management, and automation, ensuring service stability and compliance. You will be responsible for risk assessment and mitigation across IT infrastructure. The position offers flexible work hours, a hybrid or remote setup, and various benefits including a Crypto.com Visa card.

Requirements

Employee will be expected to work from 07:30 pm IST to 04:30 am IST

Responsibilities

• Carry out Incident Management by effectively responding to and resolution of unplanned events that disrupt services or operations
• Ensure customer satisfaction through proper solution design delivery, system/application life cycle management and service performance monitoring while maintaining necessary internal (process, security, vulnerability, audit readiness) and external (e.g. CFTC license) compliance
• Incident Management, Problem Management & Automation
• Management of IT Incidents including identification, analyzing, resolving, documenting and reviewing of critical and high Incidents
• Ensure SLAs are under proper lifecycle management
• Develop Disaster Recovery Plans and manage DR Tests
• Run and oversee Incident washups
• Run weekly Release washup and CAB meetings
• Assist in building out a CMDB
• Operationalize the BCP protocol
• Provide downtime reporting with regards to application outages
• Create monthly Service Management Risk report
• Support optimization and harmonized implementation of Service Management framework
• Ensure Service Management Reporting as per Service Catalog and per stakeholder/business requirements (e.g. availability, effectiveness and efficiency of ticket handling, user satisfaction/adoption)
• Oversee all service-related data in concerned repositories/tools (e.g. HPSM, SNOW, JSM, CMDB etc.) and maintained with good data quality
• System and Application Management
• Secures audit readiness and find resolution. Manages external audits, e.g. Internal auditors, CFTC
• Enterprise Technology Risk Assessment (ETRA)
• Responsible for risk identification, assessment, mitigation and continuous improvement across all IT infrastructure, information system/assets of the organization

Benefits

• Competitive salary
• Attractive annual leave entitlement including: birthday, work anniversary
• Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
• Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope
• Work Perks: crypto.com visa card provided upon joining