Incident Manager, DFIR

Summary

Join GuidePoint Security as an Incident Manager, serving as the client-facing lead during cybersecurity incident response engagements. Manage active incidents and act as the central point of contact for clients, legal counsel, and insurance carriers. Provide strategic guidance on diverse incident types, including ransomware, BEC, and APT. Collaborate on initial scoping, developing Statements of Work, and overseeing workstreams across internal and external teams. Ensure timely and clear communication of status updates and manage expectations of all stakeholders. Drive incident progression, identify blockers, and lead the development of comprehensive reports. Interface with cyber insurance carriers and other third parties to maintain consistent information flow and coordination. This role requires strong incident response and client-facing experience, expertise in managing complex engagements, and excellent communication skills.

Requirements

• 7+ years of experience in cybersecurity, with strong incident response and client-facing experience
• Demonstrated expertise managing incidents involving ransomware, BEC, APT, and other threat actor activity
• Strong background in coordinating complex engagements with multiple parallel workstreams and diverse stakeholders
• Excellent communication and interpersonal skills, with the ability to manage high-pressure, high-visibility engagements
• Proven ability to organize, track, and communicate daily updates and status summaries to technical and non-technical audiences
• Familiarity with digital forensics methodologies, threat actor TTPs, negotiation dynamics, and recovery strategies
• Experience working directly with DFIR teams, ransomware negotiators, and restoration specialists

Responsibilities

• Act as the incident manager and primary point of contact during client-facing cybersecurity incidents
• Serve as the face of the company to clients, insurers, and legal counsel throughout the lifecycle of each engagement
• Provide strategic guidance across diverse incident types such as ransomware, BEC, APT, cloud, SaaS, and insider-based threats
• Support containment, communication, remediation planning, and long-term recovery efforts
• Participate in initial calls with client, external counsel, cyber insurance carriers to gather incident context, determine scope, and help define response needs
• Collaborate on the development of tailored Statements of Work (SOWs)
• Effectively capture and communicate the status of concurrent workstreams across internal teams (Digital Forensics & Incident Response, Threat Actor Communications, Recovery & Restoration) and third-party stakeholders
• Ensure task ownership, accountability, and forward momentum
• Capture and deliver clear, timely daily status summaries to clients and stakeholders
• Communicate technical, operational, risk and road-block updates in a business-relevant and easy to understand format
• Set and reinforce clear expectations with all involved parties including clients, legal, and insurers on timelines, deliverables, priorities, and responsibilities throughout the engagement
• Drive the incident forward, ensuring tasks are completed on time by both internal teams and external parties
• Identify blockers early and proactively escalate or resolve issues to maintain engagement momentum
• Lead development, quality assurance and delivery of status summaries, executive summaries, and final reports
• Ensure documentation aligns with legal, regulatory, and insurance expectations and meets the company standards for deliverables
• Interface regularly with cyber insurance carriers, breach coaches, and other third parties to ensure consistent information flow, documentation, and coordination throughout the incident

Preferred Qualifications

• Bachelor’s degree in a relevant field; certifications such as CISM, CISSP, GCFA, GCIH, or similar are a plus
• Confident and composed under pressure, with a structured and proactive approach to problem-solving
• Detail-oriented with strong organizational and time-management skills
• Business-aware communicator who can tailor messaging to diverse audiences
• Driven to deliver exceptional client experiences while continuously improving internal processes and outcomes

Benefits

• Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family) and GPS will contribute in one lump sum: ($500 per EE annually / $1000 per family annually (includes spouse/children/family options)
• Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
• 12 corporate holidays and a Flexible Time Off (FTO) program
• Healthy mobile phone and home internet allowance
• Eligibility for retirement plan after 2 months at open enrollment
• Pet Benefit Option
• Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)