Infrastructure Administrator

Summary

Join CampusWorks as an Infrastructure Administrator and contribute to delivering network and systems solutions for higher education institutions. You will collaborate with engineers to maintain infrastructure components, troubleshoot system and network issues, and provide essential technical support. This role offers hands-on experience with cutting-edge technologies in a supportive and growth-oriented environment.

Requirements

• Hands-on experience with Windows and Linux server environments
• Exposure to virtualized environments, such as VMware or Hyper-V
• Foundational knowledge of Microsoft Azure
• Intermediate level experience configuring and troubleshooting Active Directory Services and Azure User Management, including AD administration, user account creation, Azure RBAC, OUs, security classes, and distribution lists
• Experience with messaging systems such as Exchange and Microsoft 365
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders
• Proven ability to collaborate effectively across departments, with an emphasis on aligning infrastructure solutions with business objectives
• Commitment to delivering high-quality technical solutions that meet client needs and enhance user experiences
• Adaptability to changing client requirements and industry standards
• Enthusiasm for staying updated on emerging technologies and best practices in infrastructure engineering
• Strong commitment to technical excellence and a proactive approach to self-improvement and knowledge-sharing within the team
• Associate’s degree in a related field or equivalent professional work experience
• 1 year of experience working in a technical IT role (e.g. desktop technician)

Responsibilities

• Administer mission-critical Windows-based servers in virtual and Azure environments
• Conduct basic server maintenance and updates for Windows and Linux environments, supporting virtualized and on-premise systems under senior engineer guidance
• Participate in setting up and maintaining user access and permissions to ensure secure and organized data access for managed services clients
• Monitor systems using tools such as ConnectWise, SolarWinds, or similar platforms
• Help identify potential issues and escalate complex problems to senior team members
• Collaborate in troubleshooting connectivity issues, user access issues, and application errors by analyzing network data, logs, and configuration settings
• Follow security best practices in system and network configurations
• Apply routine patches, updates, and system adjustments to align with compliance standards such as FERPA and GLBA
• Assist with periodic security audits, helping document findings and taking remedial steps to ensure systems remain secure and compliant
• Maintain accurate records of system and network configurations, support requests, and troubleshooting processes to enhance knowledge-sharing within the team
• Update infrastructure documentation under senior supervision, ensuring it reflects current configurations and setup processes
• Provide guidance for onsite support staff, providing technical knowledge and hands-on guidance to ensure effective knowledge sharing and continuity
• Occasional travel to clients sites, as needed

Preferred Qualifications

• Bachelor’s degree in a related field
• Experience within a managed services environment
• Experience working in higher education
• Experience working remotely from home
• Experience with Azure or AWS
• Relevant certifications such as Microsoft 365, VMware VCP, Azure Fundamentals, Veeam VMCE or equivalent experience with multi-vendor environments

Benefits

• Competitive pay
• Robust benefits for full-time employees
• Professional development opportunities
• Meaningful work
• CampusWorks Inc., as a large consulting firm,  provides its employees with an opportunity to work both onsite and remotely with our clients across the United States and in Canada
• With the nature of our clients’ work evolving quickly,  we’re all being asked to support larger CampusWorks initiatives
• Upon joining CampusWorks in a consulting role, your talent and expertise may be applied to a range of projects, assignments, and clients
• A CEO who cares
• Chairman and CEO Liz Murphy has made it her mission to create a culture that appreciates and takes good care of its people
• As a result, being an employee of CampusWorks feels like being a member of a big family
• A virtual and onsite workplace
• In an effort to reduce our environmental footprint, CampusWorks became a virtual company in 2012
• As such, our team members are located across the U.S. and Canada, where they work from their home offices and at client sites
• Flexibility
• We value work-life balance because we know that happy employees create happy customers
• That's why CampusWorks offers both full-time and part-time 1099 consulting career opportunities to fit life's unique demands
• A company that gives back
• Every year CampusWorks proudly supports numerous charitable fundraising initiatives that align with our vision to make higher education accessible to everyone