Infrastructure Manager

Summary

Join Ripjar, a company specializing in software and data products for combating financial crime, as an Infrastructure Manager. You will lead a team of 5, overseeing the day-to-day management of their hybrid public/private cloud environment. This role requires strategic thinking to design and implement infrastructure improvements while managing performance, capacity, and cost. You will collaborate with various teams to align infrastructure capabilities with business needs and regulatory requirements.

Requirements

• Minimum of 5 years in operations management, particularly within a platform / core infrastructure team (or equivalent)
• Proven ability to lead, mentor, and develop team members, fostering a culture of continuous improvement
• Proficiency in managing hybrid cloud environments (both public and private) and familiarity with relevant technologies and platforms (e.g., AWS, Azure, Google Cloud). Our production workloads are currently hosted in AWS
• Proficiency in infrastructure provisioning, systems administration and monitoring tools. We use Terraform, Ansible, k8s and Datadog to manage a range of RHEL/Rocky 9 hosts. Our analytics clusters make use of Spark, HBASE and HDFS
• Experience in designing and implementing scalable infrastructure solutions, ideally with some exposure to parallel processing environments used for large-scale analytics
• An appreciation of security best practice in areas such as network security, threat modelling, vulnerability assessment, IAM, SIEM and incident response
• Skills in system monitoring, performance tuning, and troubleshooting infrastructure and micro-service-based architectures
• Understanding of compliance frameworks like ISO 27001 and SOC 2, and experience in managing audits and compliance activities
• Familiarity with incident response processes and tools, ensuring timely resolution of issues

Responsibilities

• Oversee the day-to-day activities of the operations team, ensuring that processes run smoothly and efficiently. This includes assigning tasks, monitoring progress, and addressing any issues that arise
• Design and implement improvements to existing infrastructure as well as new services
• Evaluate the benefits of third-party managed solutions vs internal provision
• Assess and improve the performance of core-infrastructure team members, fostering a culture of continuous development
• Establish and optimise processes that enable the team to independently handle routine tasks
• Operate an internal facing service desk ensuring triage and timely ticket management as well as evolving ticket types to streamline support requests
• Coordinate out-of-hours support activities, ensuring a collective knowledge base for non-trivial SaaS support issues
• Manage and contribute to incident response efforts for infrastructure-related issues, ensuring timely resolutions
• Conduct infrastructure capacity planning, utilising metrics to inform decisions and ensure readiness for business scaling
• Monitor and optimise costs associated with infrastructure and services, ensuring alignment with budgetary goals
• Manage and contribute to recurring annual compliance activities, including ISO27001 and SOC2 audits, in collaboration with the respective audit teams and third-party advisors
• Ensure security best practice including identifying potential threats and vulnerabilities, designing secure software systems, and implementing robust security measures
• Participate in disaster recovery testing, ensuring robust recovery processes are in place

Benefits

• Competitive salary DOE
• 25 days annual leave + your birthday off, rising to 30 days after 5 years of service
• Fully remote working with occasional office travel required
• 35 hour working week
• Private Family Healthcare
• Employee Assistance Programme
• Company contributions to your pension (Salary exchange scheme)
• Enhanced maternity/paternity pay
• The latest tech including a top of the range MacBook Pro
• Free food and drink