Engineering Manager, Infrastructure

Summary

Join Lithic, a company building card issuing and payment infrastructure, as an Engineering Manager for their Infrastructure Team. This role blends operational and project work with occasional incident management, following a DevOps model where teams own their infrastructure. You will lead a team, build shared tooling, and ensure efficient and safe practices. The position involves 20-30% individual contribution, managing cloud and on-prem infrastructure primarily in AWS, using tools like Pulumi, Terraform, and Ansible. You'll manage compliance (SOC 2, ISO 27001, PCI-DSS), IT staff, and contribute to next-generation payments infrastructure. This is a player/coach role at a fast-growing startup.

Requirements

• Demonstrated experience managing and leading a team (3+ years, minimum)
• Demonstrated experience in SRE and/or SWE, ideally some track record with the other
• Solid understanding of cloud systems, Linux systems, & networking
• Experience with Relational Databases (Postgres in particular is a plus)
• Demonstrated expertise in SRE principles, monitoring, alerting, incident response, and reliability engineering
• Ability to write clear, maintainable, thoughtfully commented code
• Communicates effectively with stakeholders at all levels, building strong relationships and fostering a culture of trust and accountability
• Familiarity with strongly typed languages such as Rust or Golang and scripting languages like Python (past Rust experience a plus)
• Experience with cloud infrastructure is required (experience with AWS strongly preferred)
• The ability to balance getting stuff done with craftsmanship

Responsibilities

• Act as the front-line manager for the infrastructure team
• Set clear expectations, provide regular feedback, and support career development through coaching and one-on-ones
• Align team priorities with organizational goals
• Coordinate the efforts of a strong senior team as they balance the needs of providing cloud tooling, shared services, on-prem infrastructure, SRE consulting, and observability to teams
• Manage annual compliance evidence collection for SOC 2, ISO 27001, PCI-DSS
• Manage our IT staff and function
• Manage our cloud infrastructure

Preferred Qualifications

Experience running on-prem infrastructure is a plus (we are hybrid, having some components that we are required to self-host)

Benefits

• Health, vision, and dental insurance; HSA Contribution Match
• Unlimited PTO
• 401(k) match
• Voluntary Life Insurance and AD&D
• 3% cashback on all Privacy purchases
• 12-weeks fully paid parental leave
• Work From Anywhere: work from anywhere in the world 4-weeks each year
• $50/month towards your commute
• Free lunch every Tuesday and Thursday