Cyberlogic is hiring a
Infrastructure Support Engineer

Summary

The Infrastructure Support Engineer will provide advanced technical support and troubleshooting for server, networking, and internet-related issues at Cyberlogic. The role involves guiding infrastructure changes, offering mentorship to junior team members, and championing proactive solutions to enhance the end-user experience.

Requirements

• 5-7 years of experience in a technical support or infrastructure role, preferably in a managed services or enterprise IT environment with a focus on server and network support
• Advanced knowledge of IT server and networking concepts, including Windows Server operating systems, networking protocols, DNS, DHCP, TCP/IP, and advanced network troubleshooting
• Advanced experience with firewalls, routers, switches, and other networking equipment
• Advanced experience with virtualization technologies, such as Windows Server Hyper-V and Windows Failover Clustering
• Excellent customer service and communication skills
• Excellent organizational and time-management skills

Responsibilities

• Provide advanced technical support and troubleshooting for server, networking, and internet-related issues
• Guide infrastructure changes
• Offer mentorship to junior team members
• Champion proactive solutions to enhance the end-user experience

Preferred Qualifications

• A bachelor's degree or diploma in a relevant field, such as computer science, information technology, or equivalent industry experience
• Microsoft Certified: Windows Server Hybrid Administrator Associate (AZ-800 & AZ-801), or equivalent industry experience
• Previous Microsoft MCSE/MCSA traditional on-premises infrastructure qualifications, or equivalent industry experience
• Microsoft 365 Certified: Enterprise Administrator Expert (MS100 & MS101), or equivalent industry experience
• Microsoft Azure Administrator (AZ-104), or equivalent industry experience

Benefits

• Code B South African driver's license required
• Own means of transport required