Insights & Analytics Manager

Summary

Join our team as a Manager, Insights & Analytics to lead a team of analysts in transforming complex data into actionable insights. You will guide your team in developing data-driven reports and dashboards, collaborate with risk management and other teams, and design an advanced reporting portal. This role requires overseeing data architecture and integration, identifying data trends, and creating actionable dashboards and forecasts. The ideal candidate has 5+ years of experience in data analysis, statistical modeling, and generating actionable insights, along with proven management experience leading chargeback or analytics teams. The position is remote with a preference for EST/CST hours and is a contract-to-hire opportunity.

Requirements

• Experience : 5+ years in data analysis, statistical modeling, or working in a data-driven environment
• 5+ years generating actionable data insights and recommendations
• 5+ years of technical expertise in data architecture and integration
• Proven management experience leading chargeback or analytics teams
• Ability to translate complex data into clear, actionable insights for diverse stakeholders
• Expertise in designing and managing data models, dashboards, and reporting systems
• Strong collaboration and communication skills to work effectively across teams
• A proactive, innovative mindset with a focus on process improvement and strategic impact

Responsibilities

• Lead and Inspire : Guide a team of analysts to develop data-driven insights, reports, and dashboards that support business objectives and enhance operational efficiency
• Drive Strategic Collaboration : Partner with risk management and cross-functional teams to identify priorities, uncover opportunities, and implement analytics strategies that align with organizational goals
• Innovate Reporting Solutions : Design and launch an advanced reporting portal to provide a comprehensive view of performance metrics, improving decision-making across the organization
• Shape Data Strategy : Oversee data architecture, integration, and warehousing processes to ensure seamless access to high-quality data for analysis and forecasting
• Identify Trends and Tools : Stay ahead of emerging trends and recommend cutting-edge tools and technologies to support evolving data needs
• Transform Data into Action : Connect and analyze data from multiple sources to create actionable dashboards, forecasts, and diagnostic analyses that drive financial and operational success
• Optimize Processes : Identify and implement process improvements within the risk organization to enhance efficiency, accountability, and outcomes

Preferred Qualifications

• Experience training others in data analysis and reporting (highly preferred)
• Strong knowledge of chargeback processes, including familiarity with Mastercard and Visa rules and related tools (highly preferred)