Remote Installation Manager

Summary

The job is for an Installation Manager at Daniels Health who will manage the installation process, coordinate with internal and external stakeholders, and provide onsite leadership. The role requires a Bachelor's Degree in business or technology related area, 5+ years of Professional Experience in installations, excellent communication skills, ability to work independently, excellent customer service skills, basic hand tool usage, willingness to travel, and access to reliable transportation.

Requirements

• Bachelor’s Degree in business or technology related area
• 5+ years of Professional Experience in installations
• Self-motivated, self-directed, problem solver with excellent communication skills
• Ability to work independently without direct supervision
• Excellent customer service skills
• Ability to use basic hand tools such as a drill, screwdriver, hammer, tape measure and level
• Willing and able to work weekends when necessary
• PC, email, internet, and Microsoft office skills required

Responsibilities

• Internal communication with Sales Team to understand implementation opportunities
• Installation and coordination Lead: Map out regional installations, Assign tasks and action items from implementation meetings for both internal and external stakeholders, Responsible for tracking hours for all installation tasks
• Site Assessment: Physically walk customer sites and visually assess types of containers, placement, count, and upsell opportunities, Record information specific to each site assessment and opportunity, Communicate detailed information to Sales, and Finance teams
• Installation Inventory Requests: Submittal of inventory requests for rollouts, Ensure proper timing and contacts for inventory delivery
• Liaison to Customer and Support stakeholders
• Provide Onsite Installation Leadership: Communication to customer representatives in advance of installation, Outline expectations and mitigate issues as they arise, Coordinate personnel during the transition of service, replacing existing sharps management system
• Installation Fit-Out Submittals: Ensure all onsite installed and backup stock is accounted for, Work with plant to make sure their servicing stock is accurate and accounted for
• Training of associate personnel
• Work with Regional Field Service Manager to meet objectives and support regional field service team ad hoc