Instructional Designer

Summary

Join Roadie, a UPS company, as an Instructional Designer and develop engaging learning materials for our Customer Experience team. Collaborate with cross-functional teams to design and deliver high-quality training programs. Conduct learning evaluations and continuously improve materials based on feedback. Stay updated on industry trends and collaborate with external vendors. Guide internal teams on instructional design best practices. This role requires a Bachelor's or Master's degree in a related field and 3+ years of experience in instructional design and e-learning development. Strong knowledge of instructional design principles, adult learning theory, and various technologies is essential.

Requirements

• Bachelor's or Master’s degree in Instructional Design, Education, Learning Sciences, or a related field
• 3+ years in instructional design and e-learning development
• Strong knowledge of instructional design principles, adult learning theory, learning evaluation and instructional technology tools and platforms
• Experience with learning management systems (LMS) and content management systems (CMS)
• Excellent project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines
• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders
• Strong analytical skills, using data to inform the learning strategy and execution
• Creative problem-solving skills and a passion for designing innovative learning solutions
• A bias for action, thriving in a fast-paced, agile environment

Responsibilities

• Collaborate with CX stakeholders to conduct needs assessments, identify learning objectives, and appropriate learning strategies for the CX team
• Design, develop, and implement a variety of instructional materials, including digital learning materials, presentations, tutorials, videos, job aids, and other resources, using instructional design principles and best practices
• Create interactive and engaging learning experiences that cater to diverse learning styles and preferences
• Conduct learning evaluations to measure the effectiveness and impact of learning interventions, from reaction through results
• Continuously iterate and improve upon instructional materials based on content feedback from facilitators, learnings and need analysis data
• Stay abreast of industry trends and emerging technologies in instructional design and adult learning to inform the development of innovative learning solutions
• Collaborate with external vendors and partners as needed to augment in-house expertise and resources
• Provide guidance and support to internal teams and stakeholders on instructional design principles and best practices

Preferred Qualifications

Experience using Articulate Storyline, Rise, and Reach

Benefits

• Competitive compensation packages
• 100% covered health insurance premiums for yourself
• 401k with company match
• Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)
• Flexible work schedule with unlimited PTO
• Monthly 3-day weekends
• Monthly WFH stipend
• Paid sabbatical leave- tenured team members are given time to rest, relax, and explore