Instructor Coach

Summary

Join Generation, a global nonprofit, as a part-time Instructor Coach for our pilot US SaaS Sales Development Representative (SDR) program! This fully remote role will be pivotal in establishing our US operations and creating data insights on successful remote work. You will champion a culture of learning, support instructors, manage data, and engage stakeholders. The 9-month contract (with potential extension) requires experience in adult learning, instructional design, and coaching. Your work will directly impact the lives of unemployed and underemployed individuals seeking economic stability.

Requirements

• Recommended minimum 3-5 years direct supervisory or management experience
• At least 2 years of experience designing and/or delivering multi-week training programs for adult learners
• At least 1 years of experience coaching or providing professional development to instructors/direct reports
• Experience managing relationships and communicating with diverse stakeholders, such as training delivery partners or employers
• Experience in using a Learner Management System (LMS) or equivalent and analysing the data to draw conclusions and plan strategically
• Knowledgeable of current trends and issues in adult and vocational education, and online learning
• Creative and analytical thinker with a track record of managing projects and delivering operational targets
• Excellent computer skills and competency in Microsoft Office skills (Excel, Word & PowerPoint) and Google Drive
• Comfortable using digital platforms such as online meeting rooms, Slack, and Canvas, etc
• High degree of independence with the ability to also be a team player
• Entrepreneurial, creative, proactive mindset required
• Professionalism: Excellent, self-motivated organizational and communication skills, attention to detail, and ability to meet deadlines
• Strong Communication: Ability to adapt to different communicative styles while working with a variety of stakeholders and provide feedback in an honest, open, transparent, and supportive way
• Growth Mindset: Belief that all individuals, yourself included, have the ability to change and grow despite the challenges they may face
• Feedback Oriented: Regularly self-reflective and open to receiving and responding to frequent feedback from instructors, delivery partners, learners, and the Generation team
• Interpersonal Skills: Strong relationship building skills to motivate learners in an online setting, a strong desire to coach, and the ability to be a team player
• Mission Alignment: A passion for helping to change the life trajectories of unemployed or underemployed people and a desire to empower others to reach their fullest potential
• Diversity Competent: Strong cross-cultural skills that demonstrate the ability to engage well with and support the overall well-being of learners of all backgrounds, especially in an online setting
• Adaptability: Ability to adjust at a moment’s notice and utilise data and other information to change your approach to meet the needs of your team
• Problem Solving: Ability to quickly problem solve challenges, especially technical issues, along with a desire to pursue additional learning to improve your performance and industry knowledge

Responsibilities

• Champion the Culture of Learning and Teaching vision, reflecting it in all stakeholder interactions, priorities and processes
• Lead instructional operations by working closely with instructors, the program coordinator, mentors, and our training partner to ensure fidelity to our methodology
• Oversee day to day delivery of programs by establishing and driving data driven processes to support instructors problem solve learner and program challenges in a timely manner
• Partner with Global C&I team to implement instructional tools and provide feedback to improve the quality of existing tools and resources
• Support Generation’s programs team to gather inputs needed for curriculum revisions and obtain feedback, as needed
• Conduct instructional task debriefs and fit interviews for potential candidates to finalize their selection as Generation instructors (including lead instructors and assistant instructors)
• Customize standardized templates, onboarding agendas, and facilitate online and/or in-person onboarding for Generation instructors by engaging them in an adult-appropriate, participatory way that ensures they are well prepared and supported to teach their cohorts, with support from the Global C&I Lead
• Collect and evaluate data before, during, and after onboarding and trainings to identify lessons learned and any additional support needs for instructors
• Create new training resources that enable more effective instructor onboarding and ongoing support
• Support instructors in creating and achieving their professional development plans, including SMART short and long term goals, by regularly reflecting on learner and instructor outcomes and cohort performance
• Serve as first line of contact for gathering feedback on curriculum to share with Global C&I team
• Conduct regular session observations (onsite and/or online) using relevant observation tools
• Facilitate regular data driven and evidence based coaching conversations with instructors to support their growth
• Support new instructors by providing higher touch support in beginning weeks and by co-facilitating sessions where necessary
• Provide ongoing and differentiated professional development to instructors by facilitating regular skills based workshops, refresher trainings, and personalised coaching
• Build meaningful relationships with instructors and facilitate communities of practice and regular reflection spaces for instructors to promote continuous learning
• Substitute for instructors in case of absence
• In partnership with the Global C&I team, design a C&I data collection and analysis plan to improve evidence based decision making
• Lead regular collection and evaluation of data before, during, and after cohorts from different sources and facilitate stepback conversations with various stakeholders to improve program outcomes
• Review each cohort’s data regularly and use this to shape intervention and support plans for learners in each cohort, with support of Global C&I lead
• Gather and analyse feedback from learners and graduates to inform curriculum revisions
• Participate in program reflection conversations to ensure long term improvement of program outcomes
• Act as the Canvas Country Contact (CCC), which includes managing the learning management system (LMS) and problem solving issues that may arise
• Proactively establish communication channels with all stakeholders, including Program Director and Global C&I lead and select C&I team members, to keep them up-to-date with areas of strength and potential for growth and ensure a strong learner support ecosystem
• Resolve issues with key stakeholders (e.g., participants, Operations staff, trainers, etc.), escalating issues as needed to Global C&I Lead and/or Program Coordinator
• Provide input to Global C&I Lead and C&I team members on curricular design (as needed)

Preferred Qualifications

• Experience in a start-up environment is preferred
• More than 2 years experience teaching and/or working closely with adults from low-income or minority communities
• Ideal candidates will have experience working with educational institutions, and/or have knowledge of current trends in adult learning and the players in the skills training landscape in the US

Benefits

• Job Type: Part-time Contractor (20 hours per week)
• Start Date: February 3, 2024
• Job Duration: 9 months with potential to extend
• Location Requirements: Remote (with access to strong WiFi), with priority working time from 8 am -10 am EST and 4-5 pm ET (as needed)