Integrations Specialist

Summary

Join PartnerStack, a fast-growing startup revolutionizing SaaS company partnerships, as an Integrations Specialist. You will become a PartnerStack platform expert, onboarding customers, and providing technical support. Responsibilities include leading integration calls, training customers, and conducting system discovery. The ideal candidate possesses customer experience, project coordination, or implementation experience, strong communication skills, and a good understanding of internet technologies. PartnerStack offers a digital-first environment with flexible hours, work-from-anywhere options in Canada, and the flexibility to work abroad. Additional benefits include a MacBook, competitive salary, high-quality health insurance, and an employee stock option plan.

Requirements

• You have experience in customer experience, project coordination, implementations or related roles
• You have strong communication skills
• Good understanding of internet technologies (APIs, HTTP, IPAAS)
• You thrive in a fast-paced environment, able to self-start and learn on the job
• You have real attention to detail and problem-solving abilities

Responsibilities

• Become an expert on the PartnerStack platform and continuously learn about features released and make suggestions to improve our product
• Be the primary point of contact for Integrations during the onboarding process
• Create a solid technical foundation for our customers to achieve success with our platform
• Lead Integration calls and set expectations required for all parties involved in the integration process
• Execute the integration process based on the scope of work presented by an Onboarding Consultant
• Train customers on various aspects of the Partnerstack platform
• Conduct extensive discovery of a customer’s internal systems
• Work cross-functionally with other teams across the PartnerStack business to help customers launch their program in the most effective way

Preferred Qualifications

• Familiarity with Salesforce or other CRMs
• Basic understanding of Javascript
• Familiarity with querying information from an SQL database

Benefits

• A digital-first environment, so you can do your best work anywhere in Canada
• A MacBook shipped to you and a budget for peripherals of your choice
• Flexible working hours (in coordination with your team)
• Flexibility to work abroad for up to 8 weeks at a time
• Regular social events, even while working remotely
• Annual peripheral refresh
• Competitive salary and opportunities for promotion
• High-quality health insurance, active from your first day
• HSA and Wellness Accounts
• Generous vacation and time off plan
• Employee Stock Option Plan for everyone (ESOP)
• RRSP with an employer matching component