Integrations Support Engineer

Summary

Join Higher Logic's Integrations Support team as an Integrations Support Specialist! This key role provides technical support to existing customers with integrations. Responsibilities include third-tier application support, technical training, troubleshooting, and resolving customer issues. The ideal candidate is tech-savvy, a problem-solver, and possesses excellent communication skills. You will leverage tools like Visual Studio, MSSQL, SOAPUI, and Postman to resolve complex technical issues. This position requires a customer-first approach and the ability to handle multiple priorities effectively. Higher Logic offers a competitive compensation and benefits package.

Requirements

• BA or BS degree or equivalent experience
• Previous Helpdesk (customer support) experience
• Introductory abilities troubleshooting in Microsoft SQL, C#, and APIs
• Demonstrated problem-solving skills to troubleshoot data flow processes
• Must be able to handle multiple projects at one time and be very results oriented
• Must work well both independently and in a team environment. Must be a self-starter
• Excellent verbal and written communication skills required
• Excellent communication skills via phone and in-person
• Strong organizational, multi-tasking, teamwork and communication skills
• Self-motivated and willing to take the initiative to follow through with customer issues

Responsibilities

• Leverage Visual Studio, MSSQL, SOAPUI and Postman to work independently to coordinate and solve highly complex technical integration issues
• Communicate with customers to clarify integration requirements
• Troubleshoot querying, and other questions/concerns escalated from CORE support
• Assist in giving integration connectivity support when integrations go down
• Update or create documentation for future reference, training and support purposes
• Assist internal and external customers in providing support with customer integration including email and phone support as needed
• Provide guidance/recommendations on integration configurations and functionality
• Work with Product and Engineering team as needed to proactively solve issues
• Work with partner integration support teams as needed to resolve client issues
• Search code base as needed to identify source of bugs and provide recommendations for fixing

Preferred Qualifications

• UI and/or backend understanding of Higher Logic products
• Working knowledge of third-party software integrated with Higher Logic

Benefits

• Competitive compensation
• Comprehensive health benefits package
• 401(k) plan with employer match
• Healthcare and dependent-care flexible spending account
• Company short-term and long-term disability insurance
• Company culture that recognizes its employees
• Room for growth and development and management that cares about your professional growth and will help you achieve your goals
• Significant advancement opportunities for outstanding performers