Integration Support Engineer

Summary

Join Moniepoint, a rapidly growing financial services platform in Africa, as an Integration Support Engineer on the Monnify team. You will be the primary point of contact for merchants integrating with the Monnify payment gateway, providing technical support, troubleshooting issues, and guiding them through the integration process. Leveraging your expertise in web technologies and software development, you will diagnose and resolve integration problems, collaborate with internal teams, and contribute to the improvement of the platform. Your strong communication skills will be essential for interacting with both technical and non-technical audiences. This role offers a challenging and rewarding environment to enhance your technical skills and contribute to the success of a leading fintech company. You will develop and maintain internal knowledge base articles, FAQs, and troubleshooting guides. You will proactively identify potential integration roadblocks and provide preventative guidance to merchants. You will stay up-to-date with the latest Monnify features, API updates, and industry best practices.

Requirements

• Bachelor's degree in Computer Science or a related technical field
• Solid understanding of fundamental Computer Science principles, including data structures, algorithms, and software development methodologies
• Experience writing and debugging server-side code in Node.js and/or PHP
• Excellent proficiency in core web technologies: HTML, CSS, and JavaScript
• Hands-on experience with at least one modern JavaScript framework (React, Angular, or Vue)
• Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly and concisely to both technical and non-technical audiences
• Demonstrated ability to troubleshoot complex technical problems and provide step-by-step solutions
• Strong customer-centric mindset with a passion for helping others succeed
• Ability to work independently and as part of a collaborative team

Responsibilities

• Provide timely and effective technical support to merchants integrating with the Monnify platform via various channels (e.g., email, phone, chat)
• Diagnose and troubleshoot integration issues across the front-end and back-end, utilizing your understanding of web technologies and software development principles
• Guide merchants through the integration process, providing clear and concise instructions, code examples, and best practices
• Reproduce and document merchant-reported issues, working closely with the Engineering team to identify root causes and implement solutions
• Utilize your knowledge of HTML, CSS, JavaScript, and modern front-end frameworks (React, Angular, or Vue) to understand and resolve client-side integration challenges
• Collaborate with internal teams (Sales, Product, Engineering) to escalate complex issues, provide feedback on product usability, and contribute to the continuous improvement of our platform and documentation
• Develop and maintain internal knowledge base articles, FAQs, and troubleshooting guides to empower both merchants and internal support teams
• Proactively identify potential integration roadblocks and provide preventative guidance to merchants
• Stay up-to-date with the latest Monnify features, API updates, and industry best practices

Benefits

• At Monnify, you'll be part of a dynamic and innovative team that is shaping the future of payments in Africa
• We offer a challenging and rewarding environment where you'll have the opportunity to learn and grow your technical skills, make a significant impact on our customers' success, and contribute to the growth of a leading fintech company