Integration Support Engineer

Summary

Join Moniepoint as an Integration Support Engineer and become a key player in supporting both internal and external stakeholders. You will bridge the gap between business needs and technical solutions, ensuring seamless integration of Moniepoint's financial ecosystem. This role involves collaborating with sales, customer support, and product teams to understand user needs and provide technical assistance. You will create comprehensive documentation, develop tutorials and tools for integration, and maintain a thriving developer community. Your expertise in software engineering, APIs, and databases will be crucial in troubleshooting, debugging, and improving the user experience. Moniepoint offers a supportive culture, learning opportunities, and a competitive compensation package.

Requirements

• A minimum of 3 years experience as a software engineer
• Excellent understanding of databases and SQL
• Experience working with REST APIs
• Application troubleshooting and debugging skills
• Strong understanding of fundamental programming concepts - data types and algorithms, flow control structures, object oriented programming, etc
• Excellent technical writing skills
• Great written and verbal communication skills

Responsibilities

• Attend meetings with the sales team interacting with businesses looking to integrate Moniepoint to understand clearly their needs and proffer the best integration solutions to meet such needs
• Provide technical support for users interacting with the Moniepoint application
• Provide technical assistance to businesses and developers integrating to Moniepoint
• Maintain a user friendly, detailed documentation for both technical and non-technical audiences, with each audience being able to get the most out of the documentation
• Develop tutorials (written and video), user guides on integrating with Moniepoint APIs
• Develop tools, plugins, SDKs, sample codes with which businesses can integrate with Moniepoint Payment Gateway APIs
• Maintain a vibrant developer community for Moniepoint
• Effectively investigate and communicate with the engineering team feature requests, bugs and defects identified during integration
• Effectively test out new product features from a developer integrating Moniepoint viewpoint and communicate concerns and user experience to the product development team
• Act as a point of contact for any information regarding the use of Moniepoint

Benefits

• Attractive salary
• Pension
• Health insurance
• Annual bonus
• Other benefits