Integrations Support Engineer

Summary

Join Learnlight, an EdTech company, as an Integrations Support Engineer, working remotely full-time. You will be the primary point of contact for integrations, analyzing technical requirements, implementing solutions, and supporting onboarding. Collaborate with engineering teams to ensure seamless integration with existing systems. This role requires strong communication and problem-solving skills, along with experience in software engineering and multinational enterprise support. Learnlight offers a remote work culture, paid time off, professional development opportunities, and various community events.

Requirements

• 2+ years in a development/test/support role within the software engineering field
• 2+ years within a multinational enterprise support & operations environment
• Strong communication skills, with the ability to explain technical concepts to stakeholders and build collaborative relationships
• Excellent analytical, problem-solving, and troubleshooting skills, with a focus on customer results and technical expertise
• Cloud service providers and technologies (AWS)
• Experience working in Agile environments, including Scrum and/or Kanban
• Advanced level of English
• Integration methods - SCORM, xAPI, SAML, LTI, SSO
• C# (.NET)
• JavaScript (React)
• SQL

Responsibilities

• Serve as the primary point of contact for integrations within the Engineering department and project delivery teams
• Analyse technical requirements and collaborate with stakeholders to implement solutions and document technical specifications for integrations
• Drive software engineering excellence, maintaining proficiency in tools, best practices, and processes
• Manage work items, ensuring accurate status reporting and adherence to timelines
• Support integration partner onboarding, troubleshooting, and provide ongoing support to stakeholders in communications
• Contribute to continuous improvement in integration processes, methods, and deployment of features and fixes

Preferred Qualifications

• Atlassian Suite
• Azure
• GCP
• Python
• PostgreSQL
• MongoDB
• CI/CD
• Jenkins
• TestRail

Benefits

• Work-Life Balance: Benefit from our remote work from home culture, with options to collaborate with colleagues in regional offices (if applicable). Enjoy generous paid time off including public and personal holidays and two company-wide days off per year to recharge
• Learning & Development : Access to language learning, masterclasses and professional development opportunities with a culture of coaching and constructive feedback
• Community Events: Make new friends and connect with colleagues at virtual wellbeing sessions, team-building activities and informal social clubs
• Company News: With regular updates on our internal networking platform, you’ll always be connected with the latest developments
• Cultural Collaboration: Our Intercultural Assessment provides valuable insights to help you build collaboration across diverse cultures
• Recommend a Friend: Earn a bonus by referring talented professionals to join Learnlight through our referral program (conditions apply)
• #LI-Remote