Support Engineer, Web Integrations

Summary

Join Smartling's Professional Services team as a Support Engineer, Web Integrations! Help customers seamlessly integrate Smartling solutions. You'll maintain customer integrations, troubleshoot complex issues, and collaborate with technical and business users. This role requires a third-level degree, 2+ years of relevant experience, and strong web technology skills. We offer a remote-first work environment, competitive salary, comprehensive benefits, and a supportive culture.

Requirements

• A third level degree, or diploma in Computer Science, Engineering or related field
• 2 years of relevant experience as a Support Engineer, Solution Architect, Technical Consultant, or in a similar customer-facing role that focuses on technical solution design and implementation
• 2 years of applied experience with modern web technologies (e.g. HTTP, HTML, CSS, and JavaScript) and REST APIs
• A highly analytical approach to complex problems, and are not intimidated by technical challenges
• Excellent communicator with the capability to advise/persuade technical and non-technical stakeholders
• Ability to drive outcomes despite complexity, ambiguity, or changing scope
• Familiar with at least one programming/scripting language and able to write scripts

Responsibilities

• Interact with both technical and business users to gather requirements, analyze information, and design comprehensive and scalable solutions
• Effectively and proactively manage process changes with business and technical stakeholders to drive implementations forward
• Act with precision and urgency to provide customers with best-in-class support, and lead workshops and troubleshooting sessions with customer technical teams to resolve complex issues
• Continuously articulate best practices to encourage optimal integration and platform adoption, laying the foundation for the long-term success of customers
• Stay curious about new technologies, develop new tools, and contribute to process improvement

Preferred Qualifications

• Knowledge of Content Delivery Networks (CDN), web servers, and proxy technologies such as Nginx
• Hands-on experience with Splunk, Kibana, or similar technologies
• Experience with file engineering and regular expressions
• Familiarity with Content Management Systems (CMS) and SQL
• Software development experience
• Experience with translation, localization, and internationalization processes and/or fluency in multiple languages

Benefits

• Freedom 🏡 - we are remote-first
• Growth - an opportunity to learn and advance your career
• Wealth 💰 - We offer a competitive salary
• Wellness - company-sponsored Health insurance plan & pension plan with company matching
• Balance - 24 days of flexible PTO + 10 bank holidays! Generous parental leave
• Culture 🤝 - an energetic, value-driven, and fun culture and team spirit
• Bonus - employee referral programs and Apple equipment