Intelligence Analyst

Summary

Join Everbridge, a global leader in critical communications and enterprise safety solutions, as an Intelligence Analyst in our International Monitoring Center based remotely anywhere in India. You will play a vital role in real-time risk event reporting, threat analysis, and delivering timely reports to clients. This position requires strong analytical, research, and communication skills, along with experience in social media and open-source research. You will manage customer inquiries, implement operational processes, and contribute to special projects. The ideal candidate possesses a Bachelor's degree in a related field and the ability to work effectively under pressure.

Requirements

• Bachelor’s Degree in a related field
• Consistently follow current events and world affairs
• Strong analysis, research, and organizational skills
• Flexibility in scheduling, including nights, and some weekends and holidays
• Ability to effectively manage high volume of information, prioritize assignments, and maintain composure under pressure
• Strong writing skills; fluency in English is required
• Strong problem-solving skills
• Strong interpersonal skills and ability to work in a team setting
• Previous experience with social media and open source research

Responsibilities

• Monitor a broad range of open source real-time risk events
• Analyze potential threats and risks and disseminate error-free reports to customers
• Make time-sensitive decisions regarding risk event reporting
• Implement operational processes and procedures
• Demonstrate advanced analysis and research skills
• Display good judgement and discretion in reporting
• Manage customer inquiries and interactions in an effective and professional manner
• Escalate issues to the appropriate parties
• Understand company’s mission, how our work impacts customers, and model company’s core values