Intelligence Analyst

Summary

Join Everbridge, a global leader in critical communications and enterprise safety solutions, as an Intelligence Analyst in our International Monitoring Center based remotely anywhere in India. You will report risk events in real-time, analyze potential threats, and deliver timely reports to clients. Responsibilities include monitoring open-source risk events, conducting threat analyses, making time-sensitive decisions, implementing operational processes, and managing customer inquiries. The role requires a Bachelor’s Degree, strong analytical and research skills, flexibility in scheduling, and excellent writing and communication skills. Previous experience with social media and open-source research is also needed. You will be a valued member of a team dedicated to providing essential information to clients around the clock.

Requirements

• Bachelor’s Degree in a related field
• Consistently follow current events and world affairs
• Strong analysis, research, and organizational skills
• Flexibility in scheduling, including nights, and some weekends and holidays
• Ability to effectively manage high volume of information, prioritize assignments, and maintain composure under pressure
• Strong writing skills; fluency in English is required
• Strong problem-solving skills
• Strong interpersonal skills and ability to work in a team setting
• Previous experience with social media and open source research

Responsibilities

• Monitor a broad range of open source real-time risk events
• Analyze potential threats and risks and disseminate error-free reports to customers
• Make time-sensitive decisions regarding risk event reporting
• Implement operational processes and procedures
• Demonstrate advanced analysis and research skills
• Display good judgement and discretion in reporting
• Manage customer inquiries and interactions in an effective and professional manner
• Escalate issues to the appropriate parties
• Understand company’s mission, how our work impacts customers, and model company’s core values