Irt Project Manager

Summary

Join Endpoint as a Project Manager and be the primary client interface for implementations, from initial engagement to study closure. You will manage projects through the software development lifecycle and study maintenance, collaborating with teammates and ensuring exceptional client satisfaction. This remote role, based in China, requires leading projects of moderate to high complexity, acting as the primary client contact, and building partnerships with internal teams. You will develop and maintain project schedules, manage reporting, conduct training, and resolve issues. The position requires a Bachelor's degree or equivalent experience, along with specific project management and life science industry experience.

Requirements

• Bachelor's degree or equivalent preferred, or appropriate work experience
• 2-4 years’ experience in a software Project Management role, with a proven ability to understand technical concepts and learn very quickly
• 2-4 years’ experience in the life science industry
• Strong attention to detail and quality-focus
• Strong customer service orientation
• Excellent organizational and time management skills
• Good communication skills
• Excellent organizational skills
• Strong interpersonal skills with the ability to work effectively with a wide variety of professionals
• Able to work on multiple assignments with moderate supervision

Responsibilities

• Independently lead projects of moderate to high complexity
• Act as primary point of contact for clients, keeping them apprised of all project developments while maintaining stellar client satisfaction
• Build effective partnerships with other internal teams to move project through all phases of the development process
• Develop and maintain project schedule, identify, and track milestones and identify and manage cross-functional dependencies and risks
• Act as subject matter expert on client clinical study protocol
• Manage ongoing reporting of project health and profitability to internal and external stakeholders
• Conduct end-user training
• Manage issue resolution for studies in maintenance, including troubleshooting and root cause analysis, where necessary

Preferred Qualifications

• Previous experience working in a fast-paced, entrepreneurial environment preferred
• Prior experience delivering voice (IVR) web (IWR) and mobile (IMR) platforms a big plus
• Familiarity using SQL a plus

Benefits

This role is based remotely in China with standard working hours of 9am to 6pm (UTC+8)