Business Solutions Architect

Summary

Join Endpoint, an interactive response technology (IRT®) systems and solutions provider, as a Business Solutions Architect! Based remotely in China, you will be responsible for creating and managing requirements and technical documentation for IRT projects. Collaborate with clients, project managers, and technical teams to ensure systems meet protocol needs. This role requires 2-4 years of experience in a software business analyst role within the life science industry, along with strong attention to detail, excellent communication, and organizational skills. A bachelor's degree is preferred but may be substituted with relevant experience. The position offers the opportunity to work in a fast-paced environment and contribute to the success of clinical trials.

Requirements

• Bachelor's degree or equivalent preferred; appropriate experience in the IRT industry may substitute for the degree requirement
• 2-4 years’ experience in a software business analyst role, with a proven ability to understand technical concepts and learn very quickly
• 2-4 years’ experience in the life science industry
• Strong attention to detail and quality-focus
• Strong customer service orientation
• Excellent organizational and time management skills
• Good communication skills
• Excellent organizational skills
• Strong interpersonal skills with the ability to work effectively with a wide variety of professionals
• Solid written communication, including the ability to effectively document technical information
• Able to work on multiple assignments with moderate supervision

Responsibilities

• Collaborate with clients to define and document initial system requirements and enhancements needed for major changes to existing builds
• Act as subject matter expert on client clinical study protocol for studies with moderate to high complexity
• Author specifications for IRT, randomization and kit lists, and interfaces
• Build effective partnerships with other internal teams to move project through all phases of the development process
• Support UAT setup and execution
• Continuous learning on company platform and offerings as they evolve

Preferred Qualifications

• Previous experience working in a fast-paced, entrepreneurial environment preferred
• Prior experience delivering voice (IVR) web (IWR) and mobile (IMR) platforms preferred
• Familiarity using SQL a plus