IT Administrator

Summary

Join Wander, a revolutionary company in the short-term-rental industry, as their first dedicated IT Administrator. Reporting to the CTO, you will be responsible for the entire corporate-device lifecycle, from procurement to retirement, ensuring the security and productivity of a global team of approximately 200 employees. You will also lead security-awareness training, incident-response coordination, and network-infrastructure oversight, while working towards SOC 2 compliance. This role requires a strong background in IT administration, security, and automation, with a focus on scaling operations for a distributed workforce. The ideal candidate will have experience with MDM solutions, zero-touch provisioning, and various security tools and protocols. This position offers a competitive salary, equity, comprehensive benefits, and clear growth opportunities within the company.

Requirements

• 4+ years administering corporate IT for a distributed workforce of 150 + employees
• Proven expertise with modern MDM solutions and zero-touch provisioning workflows
• Hands-on experience securing laptops and mobile devices with disk encryption, EDR tooling, and OS-level hardening
• Deep familiarity with Google Workspace, Slack Enterprise Grid, and SSO/MFA best practices
• Comfortable in Linux server environments and fluent in networking fundamentals (DNS, DHCP, VLANs, VPNs, firewalls)
• Ability to script/automate repetitive tasks (Bash or Python)
• Demonstrated experience leading security-awareness initiatives and coordinating incident-response efforts
• Strong budget-management, project-management, and concise written-communication skills
• Based in (or willing to relocate to) the San Francisco Bay Area and comfortable with a hybrid on-site rhythm

Responsibilities

• Establish a scalable procurement program for laptops, mobile devices, and peripherals
• Maintain accurate asset inventories, refresh schedules, and RMA workflows
• Deploy and administer an MDM platform across macOS, Windows, iOS, and Android fleets
• Enforce disk-encryption, OS-patching, and EDR baselines aligned with CIS benchmarks
• Roll out and manage a company-wide YubiKey (hardware MFA) program
• Document and maintain evidence for SOC 2 controls in a governance platform and coordinate external IT security audits
• Handle non-automated Google Workspace and Slack changes (aliases, groups, channel permissions)
• Collaborate with Engineering to expand identity automation and SSO coverage
• Manage office and hub network gear (firewalls, switches, Wi-Fi) and coordinate SD-WAN/VPN solutions for remote staff
• Monitor performance and drive continuous improvements in reliability and security
• Design and deliver quarterly phishing simulations and security-training programs
• Act as first responder for IT-related security incidents, ensuring effective logging, forensics, and root-cause analysis
• Forecast annual hardware spend in partnership with Finance and track variances
• Monitor KPIs (device health, ticket volumes, SLA adherence) and present quarterly recommendations to leadership
• Build self-service resources that drive ticket deflection and keep first-response SLAs low

Preferred Qualifications

• Experience scaling IT operations from Series B → Series D
• Familiarity with compliance frameworks (SOC 2, ISO 27001) and leading external audits
• Background supporting creative teams with specialized hardware or software
• Track record deploying hardware security keys (FIDO2/WebAuthn) across diverse SaaS ecosystems

Benefits

• Competitive salary + meaningful equity
• Comprehensive medical, dental, and vision coverage
• 401(k) plan and annual learning stipend
• Clear growth pathways – the role can expand into IT Manager / Head of IT as the company scales