IT Engineer

Summary

Join Fountain's growing team as an IT Engineer and become a key member of the technical team responsible for managing internal IT resources and systems. You will maintain and promote security best practices, own the IT help desk, and manage end-user IT resources. The role involves supporting all functions, collaborating with various teams, and ensuring IT best practices. You will manage helpdesk processes, onboard new hires, maintain asset inventory, create how-to guides, and administer business applications. The position also includes evolving security policies, conducting security awareness training, and troubleshooting hardware and software issues. Fountain offers a unique work environment with a diverse global team and flexible work arrangements.

Requirements

• 2+ years of IT, helpdesk, system administration, or equivalent experience
• Experience working in a SaaS company, preferably HR tech
• As we are a global company with English as our primary working language, fluency in English (written and spoken) is required for this role
• Strong interpersonal skills, problem-solving ability, and outstanding customer service
• Ability to work independently and with various teams, in a remote environment, across the globe
• Experience troubleshooting macOS software and hardware, and to a lesser extent, Windows machines
• Attention to detail and a thorough approach to problem-solving
• Experience with support ticketing systems such as Jira Service Desk, Zendesk, or Spoke
• Ability to work autonomously on multiple projects
• Eager to learn and grow

Responsibilities

• Manage helpdesk processes for smooth and responsive operations, acting as Tier 1/ Tier 2 support remotely
• Onboard new hires with provisioning of computers, new accounts, and building access
• Maintaining accurate asset management inventory (computers, monitors, other hardware, software licenses)
• Create how-to guides for users as well as our internal IT team
• Administration and support of business applications such as Google Suite, Microsoft Office, Slack, Okta, Kandji, and various tools/systems
• Evolve and evangelize our employee security policies and perform security awareness training by working closely with the Security team
• Diagnose and solve problems with hardware, software, services, and networks while ensuring all services are up to date
• Occasionally monitor tickets for emergencies over weekends

Benefits

• Competitive health plans
• A retirement plan
• Flexible vacation policy
• Paid holidays
• Monthly lunch stipends
• Annual allowances for ongoing education related to your profession and career advancement
• Home office, cell phone, and wellness reimbursements