Staff Software Engineer, Community Support Engineering

Summary

Join Airbnb's Community Support Engineering team in China as a Staff Software Engineer and lead a team in developing the next generation of agentic solutions for Airbnb's AI Assistant. You will collaborate with cross-functional partners, prototype and develop key technologies, and lead project execution throughout the software development lifecycle. This role requires strong technical expertise in large-scale distributed systems and AI technology, along with proven experience delivering end-to-end products. You will also mentor engineers, participate in recruiting, and promote a culture of technical excellence. The position is remote-eligible in China with occasional office work.

Requirements

• Strong technical expertise in large-scale distributed systems, including well-designed services architecture, appropriately integrated AI technology, and efficient algorithms
• Strong proficiency in at least one major programming language (e.g., Java/Kotlin, Python, etc.)
• Proven track record of delivering end-to-end products in a collaborative environment globally
• Strong interest in and hands-on ability to rapidly learn and adapt to fast-paced AI innovations
• Demonstrated ability to make data-driven decisions, prioritize eng initiative with strong product sense, articulate technical trade-offs, and communicate effectively with cross-functional partners and stakeholders
• Passion for creating intuitive user experiences and a keen interest in data systems and analytics
• Bachelor's degree in Computer Science or related field, or equivalent practical experience
• 9+ years of software development experience in related fields
• Fluent in both English and Chinese

Responsibilities

• Collaborate with cross-functional partners to understand business value and customer needs
• Explore, prototype, and develop key technologies to enhance product experiences
• Lead the execution of projects across the full software development lifecycle, including technical exploration, feasibility study, tech design, implementation, testing, and release, ensuring solutions are high-quality, scalable, and performant
• Drive productive and constructive technical discussions with peers and cross-team technical leaders in a globally collaborative working environment to ensure alignment of priorities and strategies across CS products and capabilities
• Tackle highly complex technical challenges, proactively identifying and mitigating potential risks during project execution
• Write exemplary and high-quality codes and design documents by utilizing the cutting edge AI tools and acting as a role model for driving innovation in the org
• Advocate for and embedding engineering best practices and AI-driven empowerment within the team to forester the culture of technical excellence
• Actively coach and mentor engineers across the CSP Product China team to foster growth and elevate technical capabilities
• Support team growth by participating in recruiting efforts and conducting interviews
• Promote and exemplify an engineering culture with inclusiveness, effective communication, and quality
• Be a collaborative and supportive teammate who inspires and elevates the entire engineering organization

Preferred Qualifications

Experience with modern agentic AI, prompt tuning, and deploying LLM systems to production