IT Engineer

Summary

Join Fountain's growing team as an IT Engineer and become a key member of the technical team responsible for managing internal IT resources and systems. You will maintain and promote security best practices, own the IT help desk, and manage end-user IT resources. The role involves collaborating with various teams, including Compliance, Security, People Operations, and Engineering, to ensure IT best practices are followed. You will provide Tier 1/Tier 2 support, onboard new hires, maintain asset inventory, create how-to guides, and administer business applications. This position requires strong problem-solving skills, attention to detail, and experience with macOS and Windows systems. Fountain offers a unique work environment with a flexible vacation policy, paid holidays, and various other benefits.

Requirements

• 2+ years of IT, helpdesk, system administration, or equivalent experience
• Experience working in a SaaS company, preferably HR tech
• As we are a global company with English as our primary working language, fluency in English (written and spoken) is required for this role
• Strong interpersonal skills, problem-solving ability, and outstanding customer service
• Ability to work independently and with various teams, in a remote environment, across the globe
• Experience troubleshooting macOS software and hardware, and to a lesser extent, Windows machines
• Attention to detail and a thorough approach to problem-solving
• Experience with support ticketing systems such as Jira Service Desk, Zendesk, or Spoke
• Ability to work autonomously on multiple projects
• Eager to learn and grow

Responsibilities

• Manage helpdesk processes for smooth and responsive operations, acting as Tier 1/ Tier 2 support remotely
• Onboard new hires with provisioning of computers, new accounts, and building access
• Maintaining accurate asset management inventory (computers, monitors, other hardware, software licenses)
• Create how-to guides for users as well as our internal IT team
• Administration and support of business applications such as Google Suite, Microsoft Office, Slack, Okta, Kandji, and various tools/systems
• Evolve and evangelize our employee security policies and perform security awareness training by working closely with the Security team
• Diagnose and solve problems with hardware, software, services, and networks while ensuring all services are up to date
• Occasionally monitor tickets for emergencies over weekends

Benefits

• Competitive health plans
• A retirement plan
• A flexible vacation policy
• Paid holidays
• Monthly lunch stipends
• Annual allowances for ongoing education related to your profession and career advancement
• Home office, cell phone, and wellness reimbursements