IT Engineer

Summary

Join Picus Security, a leading security validation company, as an IT Engineer and play a pivotal role in a fast-growing cybersecurity company. You will contribute to the development and management of information security policies, cloud infrastructure, IT support processes, and system operations. Manage the effective operation and administration of Picus end users, handling user management and troubleshooting activities. Support network connections, Apple devices, and their operating systems, as well as remote working activities and cloud applications. Collaborate with other teams in information security and cloud applications management, managing help desk issues, installation, monitoring, and maintenance, and reporting ongoing IS operations to management. This role offers unlimited opportunities for career development in a dynamic, global, remote team environment.

Requirements

• Bachelor's degree in Computer Science or similar IS/IT domains
• Strong networking and operating systems background; knowledge of networking protocols, systems, and cloud technologies
• Experience with Apple devices, macOS, and GNU/Linux systems, and related IT support functions
• Hands-on experience in administering and using network security, MDM, I&AM, ZeroTrust, SIEM, and EDR/EPP technologies for end-users
• Experience in Cloud Applications (management, end-user support, monitoring, maintenance, and supporting the system activities)
• At least two years of enterprise customer service or tech support experience
• Proficiency in written and spoken English
• Strong problem-solving and analytical skills
• Excellent teamwork and communication skills
• Good written and verbal communication skills; excellent interpersonal skills
• Humble, friendly, adaptive, and result-oriented personality

Responsibilities

• Contribute to the development and management of information security policies, cloud infrastructure, IT support processes, and system operations
• Supporting the effective operation and administration of Picus end users
• Handling user management, troubleshooting activities
• Supporting network connections, Apple devices, and their operating systems
• Supporting remote working activities
• Being responsible for the Cloud applications used in Picus's business environment
• Collaborating effectively with other Labs teams, SecOps, and SOC teams in information security and cloud applications management
• Managing the help desk issues, installation, monitoring, and maintenance
• Reporting ongoing IS operations to management

Benefits

• Unlimited opportunity! We are growing. At Picus, you'll be provided with as much responsibility as you can handle - new career development opportunities constantly arise given our rate of growth
• Global exposure - Get a lot of experience working not only in a fast-growing startup but also interact with customers all around the world
• Be part of a global remote team who is taking on Exposure Validation and a growing market segment