Ryanair is hiring a
IT Global Service Desk Agent

Summary

The job is a 3-month paid IT Internship at Ryanair Labs Wroclaw. The intern will work within the Ryanair teams, support triage, monitor systems, manage a ticket queue, perform Active Directory Administration, and perform first fix for user incidents. The company values entrepreneurial spirit, cultural fit, and strong outside interests.

Requirements

• Student in a field related with Computer Science or interest in IT
• Good command of English (min. B2)
• Basic knowledge of Active Directory, Exchange server, Windows 10, Systems, networks and servers monitoring tools

Responsibilities

• Support Triage steps to determine User, PC, Network or Application problems
• Monitor all systems, networks and servers
• Monitor, update, and manage a ticket queue with the goal of resolving issues within agreed SLA’s
• Active Directory Administration
• Support escalation and monitoring
• Processing incidents and service requests initiated by end users using either the Self-Service Portal, email or telephone
• Escalating incidents and service requests to the next level of support if necessary
• Perform 1st Fix for user incidents