Remote Renewals Specialist
closedMiro
πRemote - Brazil
Job highlights
Summary
Join our team as the Remote Brazil Renewals Manager and own the renewal journey for our existing customer base, achieving a high retention rate across their assigned territory.
Requirements
- 3+ years of experience in a commercial/closing SaaS role (Account executive, renewals, or account management) managing a large book of business including high value ARR accounts
- Negotiating renewals with customer on price, license count product offering and license model
- Courageous communicator: Comfortable speaking with customers on all levels, from procurement to executives
- English AND Portuguese Proficiency
- Collaborate cross-functionally in the customer's best interests, with accounting, finance, deal desk, support, success and sales teams
- Change agent: Quick learner and can work effectively in a fast-paced and evolving organization
- Detail and process oriented
Responsibilities
- Own the renewal process from initiation to close
- Interact directly with customers and partners (from ICs to the C-suite) to manage the renewal conversation and process
- Collaborate with Customer Success and Sales teams to understand customer's goals and identify upsell opportunities
- Defend and improve customer retention metrics
- Suggest improvements to current processes/workflows and work cross-functionally to implement and enable
- Work with our distributed team to produce an extraordinary customer experience
- Maintain an accurate 120-day forecast
Benefits
- Competitive equity package
- Wellbeing benefit and WFH equipment allowance
- Annual learning and development allowance to grow your skills and career
- Opportunity to work for a globally diverse team
This job is filled or no longer available
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