Remote Renewals Specialist

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Miro

πŸ“Remote - Brazil

Job highlights

Summary

Join our team as the Remote Brazil Renewals Manager and own the renewal journey for our existing customer base, achieving a high retention rate across their assigned territory.

Requirements

  • 3+ years of experience in a commercial/closing SaaS role (Account executive, renewals, or account management) managing a large book of business including high value ARR accounts
  • Negotiating renewals with customer on price, license count product offering and license model
  • Courageous communicator: Comfortable speaking with customers on all levels, from procurement to executives
  • English AND Portuguese Proficiency
  • Collaborate cross-functionally in the customer's best interests, with accounting, finance, deal desk, support, success and sales teams
  • Change agent: Quick learner and can work effectively in a fast-paced and evolving organization
  • Detail and process oriented

Responsibilities

  • Own the renewal process from initiation to close
  • Interact directly with customers and partners (from ICs to the C-suite) to manage the renewal conversation and process
  • Collaborate with Customer Success and Sales teams to understand customer's goals and identify upsell opportunities
  • Defend and improve customer retention metrics
  • Suggest improvements to current processes/workflows and work cross-functionally to implement and enable
  • Work with our distributed team to produce an extraordinary customer experience
  • Maintain an accurate 120-day forecast

Benefits

  • Competitive equity package
  • Wellbeing benefit and WFH equipment allowance
  • Annual learning and development allowance to grow your skills and career
  • Opportunity to work for a globally diverse team

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