Acolad group is hiring a
IT Helpdesk Analyst

Summary

The job is for a Helpdesk Analyst/IT specialist at Acolad, a global leader in content and language solutions. The role involves providing IT support to the company's subsidiaries worldwide, creating and updating documentation, and more. The ideal candidate should have relevant experience, strong English skills, and specific technical knowledge.

Requirements

• Experience as a Helpdesk Analyst/IT specialist or similar role
• Strong English skills
• Microsoft office troubleshooting knowledge
• Troubleshooting and maintenance of computer hardware, software and network connectivity
• Active directory user management experience
• Network: routing, dhcp, drive mapping
• Experience working with printing hardware and software
• Knowledge of helpdesk tools
• Backup exec and Veeam understanding
• Knowledge of fileshares and storage monitoring
• VMware or any virtual environment support
• Able to participate to quality audits at meetings

Responsibilities

• Part of a worldwide team for a global company
• First point of contact for all IT support queries coming from the whole company’s subsidiaries all around the world, but focused on their main one
• Resolves or escalates incidents using a ticket system
• Follows up with escalation points
• Create and update documentation
• Reports to management and improves the helpdesk quality of service
• Uses the helpdesk ticketing system
• Supports users with software applications and system deployments
• Account creation and troubleshooting
• Provide maintenance on computer hardware and system
• Train and support users on the use of desktop software and network resources
• Investigate issues and document them

Preferred Qualifications

• Personal qualities: Strong organizational skills, ability to prioritize tasks and issues
• Proactivity
• Autonomous, keen mind and resourcefulness
• Eager to learn
• Strong, stress-resistant personality
• Calm and friendly person
• Capacity to work cooperatively and effectively with other IT colleagues all around the world

Benefits

• Monthly salary from 1800,00 EUR till 2500,00 EUR gross accompanied by other incentives (health insurance, paid language courses)
• Friendly colleagues, team activities
• Training and personal development opportunities within a global organization
• Work in a stable company with over 30 years of experience and a steady position among the top 10 worldwide market leaders for language services