IT Infrastructure Engineer

Summary

Join NEC Software Solutions and make a difference in the world by delivering mission-critical solutions for the blue light emergency services market. As an Infrastructure Engineer, you will build, commission, and upgrade communication and CAD products, troubleshoot hardware and software issues, create engineering documentation, and liaise with internal teams. The role involves extensive travel to customer sites across the UK, Ireland, Europe, and beyond, requiring professional communication and adaptability. You will work both independently and as part of a team, adhering to company processes and deadlines. The position requires experience in troubleshooting, Microsoft technologies, virtualization, and databases, along with excellent customer service skills and adherence to ITIL best practices. NEC Software Solutions offers a competitive benefits package.

Requirements

• Experienced in troubleshooting and problem solving
• A good understanding of Microsoft active directory / domain architecture
• Proven experience of administering and working with Microsoft Windows 11, Windows Server up to 2022
• Proven Experience deploying Microsoft Windows and server Operating systems
• Proven Experience deploying Microsoft Windows Updates (WSUS)
• Working knowledge of MySQL/MSSQL (running backups, running queries, etc)
• Proven knowledge and experience of virtualisation environments (Hyper-V or VMware)
• MS Business Applications experience including Excel, Visio, Word
• Excellent customer service skills
• Proven experience working to ITIL best practices

Responsibilities

• Build, Commissioning, and upgrades of NEC Software Solutions bespoke Communication and CAD (Computer Aided Dispatch) products solutions into our customer environments
• Fault finding our product suite of solution/s at both hardware and software levels
• When required, create, review and update NEC Engineering documentation, for example workplans, work instructions and technical guides
• The role holder will be required to work professionally in liaison with several internal teams to coordinate various activities and gather / provide information required to complete the tasks at hand
• The role is primarily completed on customer sites as demand requires, therefore you will be expected to work from a variety of locations and extensive travel should be expected, including overnight stays
• The role can involve extensive customer contact on both a technical and non-technical level requiring a professional and adaptable approach to communication and interaction / service
• The role will require working both in a team and, potentially autonomously where projects dictate a limited engineering requirement. An increasing level of autonomy is typically achieved after some time in post and suitable experience has been gained
• Continually follow and adhere to NEC Software Solutions outlined process & procedures
• Complete all activities within set deadlines and report appropriately any difficulties to achieve delivery milestones
• Present a professional approach and attitude to all work undertaken
• Promote a clean working environment
• Adhere to all Health and Safety practices, rules and regulations

Benefits

• 25 days paid holiday with the option to buy/sell
• 4 x basic salary life assurance cover (with the option to increase cover at an additional cost)
• A Group Pension Plan
• A selection of flexible benefits to suit your individual needs