IT Manager

Summary

Join 500 Global as its IT Infrastructure Manager and ensure the reliability, scalability, and security of our global IT infrastructure. Lead the development and maintenance of internal IT infrastructure, manage daily IT operations, and provide high-quality support through helpdesk services. Oversee the administration of critical systems like Google Workspace and Microsoft 365, own identity and access management, and collaborate with cross-functional teams on strategic IT projects. Cultivate relationships with IT vendors, implement IT security policies, and ensure compliance with regulatory standards. The ideal candidate will have 5+ years of progressive IT experience, including 2+ years in a leadership role, and a strong understanding of cloud platforms and enterprise software. This role offers a comprehensive benefits package including health care, unlimited PTO, family leave, training and development, work from home options, and more.

Requirements

• 5+ years of progressive IT experience with at least 2 years in a leadership role
• Strong understanding of cloud platforms, enterprise software, device management, and IT governance
• Proven ability to manage cross-functional stakeholders and external vendors
• Excellent problem-solving, communication, and organizational skills
• Hands-on experience with key business and IT Platforms and tools such as Airtable, Zapier, Salesforce, Ironclad, AllVue/Altareturn, HubSpot, AWS, Jamf, and Okta

Responsibilities

• Lead the development, maintenance, and scalability of internal IT infrastructure, ensuring reliable network performance, uptime, and global accessibility across offices and remote environments
• Manage daily IT operations, including hardware provisioning, software deployments, endpoint configurations, and lifecycle tracking to ensure operational readiness and asset integrity
• Provide high-quality, responsive support through hands-on helpdesk services and ticketing systems, maintaining SLAs while driving continuous improvements in user satisfaction and service delivery
• Oversee the administration of critical systems such as Google Workspace, Microsoft 365, Zoom, Slack, and divide management platforms (e.g., Jamf, Intune), ensuring proper access control and system hygiene
• Own identity and access management practices, enforcing secure authentication protocols, and maintaining structured onboarding/offboarding workflows
• Collaborate with leadership and cross-functional teams to define and execute on strategic IT projects and initiatives, aligning technology decisions with business objectives and growth plans
• Cultivate and manage relationships with IT vendors, managed service providers, and software suppliers (negotiating contracts, tracking SLAs, and monitoring service quality and cost-effectiveness)
• Develop and implement IT security policies, coordinate vulnerability scans and audits, and ensure compliance with regulatory standards such as SOC2, GDPR, or relevant frameworks

Preferred Qualifications

• Project management or related certifications (PMP, CAPM, SCRUM, etc.)
• Previous experience in PE, VC, or financial sectors
• Experience working with (or at) startups

Benefits

• Health Care Plan for employees and immediate family (spouse and children)
• Unlimited PTO
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home
• Food vouchers
• Monthly reimbursement for cellphone carrier