Product Manager - Critical Event Management

Summary

Join Juvare, a SaaS company specializing in enterprise resilience solutions, as a Product Manager to lead the strategy, discovery, and delivery of Critical Event Management (CEM) solutions. You will collaborate with clients and internal teams to research valuable use cases, prioritize roadmaps, and deliver scalable solutions for various sectors. Responsibilities include owning the CEM portfolio, leading a cross-functional engineering squad, conducting research and discovery, continuously improving solutions based on stakeholder feedback, leveraging platform features, and partnering with the ecosystem. You will also develop go-to-market strategies, make data-informed decisions, maintain high quality standards, and engage with the community. The role requires experience in emergency management or public safety, along with proficiency in discovery, requirements writing, and stakeholder facilitation.

Requirements

• Bachelor’s degree in Emergency Management, Public Safety, Product Management, Business, Computer Science, or related field; or equivalent experience
• 3 – 5+ years of professional experience in emergency management or public safety (e.g., EOC operations, SLED agency roles, Fire/EMS, law enforcement)
• Experience with FEMA Individual Assistance (IA) and Preliminary Damage Assessment (PDA) programs
• Prior career experience in information technology or strong aptitude for learning complex software platforms
• Hands-on practice with discovery (interviews, journey mapping), requirements writing (user stories/acceptance criteria), and stakeholder facilitation
• Familiarity with data-informed decision making (defining success metrics, interpreting product analytics)
• Excellent written and verbal communication; comfortable presenting to executives and client groups and supporting Sales with enablement and RFPs

Responsibilities

• Own the CEM portfolio. Manage the end-to-end life cycle for CEM (Critical Event Management) applications and workflows
• Lead the team. Direct a cross-functional squad of engineers; run backlog, sprint planning, reviews, and release readiness with clear outcomes and acceptance criteria
• Research & discovery. Identify and validate new areas and use cases across SLED, corporate, and utilities to design and build new workflows
• Continuously improve. Work with stakeholders (Client Experience, Professional Services, Sales, Support) to gather feedback and analytics; prioritize enhancements that drive adoption and measurable outcomes
• Leverage the platform. Collaborate with the entire WebEOC product team to ensure new platform features and capabilities (e.g., mapping, alerting, workflow, security/RBAC, integrations) are utilized in Standard and Premium boards
• Partner ecosystem. Work with the Partner Program team to identify new partnership opportunities and expand use cases with existing partners—especially within the SLED market
• Go-to-market. Develop positioning and packaging for CEM solutions; contribute content for marketing assets, launch plans, enablement, website, and RFP responses; brief and train Sales/CS
• Data-informed decisions. Define success metrics, partner with Analytics to instrument usage, and use evidence to guide roadmap trade-offs
• Risk & quality. Maintain a high bar for usability, accessibility, performance, and compliance; coordinate release notes and change management
• Community engagement. Lead/ participate in client user groups, forums, discovery sessions (virtual and in-person) to validate problems and solutions
• Identify opportunities. Assess and qualify new products, services, or third-party integrations that enhance the boards portfolio
• Other duties as assigned

Preferred Qualifications

• Previous experience as a Product Manager or Product Owner in B2B SaaS or enterprise software
• Experience configuring boards/apps in WebEOC (or similar platforms), low/no-code builders, or workflow automation tools
• Proficiency with common PM/engineering tools (e.g., Jira or Azure DevOps, Confluence, Figma/Miro, Excel/Sheets, PowerPoint/Slides)
• Understanding of partner ecosystems and third-party integrations (e.g., ESRI/GIS, alerting/messaging, identity/security)
• Exposure to regulated environments (FedRAMP, ISO)

Benefits

• Health Insurance
• Life Insurance
• 401K with Corporate Match
• Tuition Reimbursement
• Expansive Self-Paced and Virtual Training Options
• Unlimited PTO
• Community Volunteer Opportunities