IT Manager

Summary

Join Angi® as an IT Enterprise Engineering Manager and lead a team of IT Engineers and Analysts, ensuring consistent and reliable experiences across all applications and services. Partner with the organization to maintain, install, and configure systems for current business needs. Plan team objectives, run sprints, assist with task completion, and manage stakeholder relationships. Provide guidance and coaching to team members, report to upper management, and resolve complex issues. Translate business needs into actionable system requirements, design and configure systems, and collaborate with vendors. Maintain system performance, identify security risks, and participate in incident response. This role requires a BS or MS in a related IT field, 3+ years of leadership experience, and 6+ years of experience in IT supporting various functions, including contact center platforms.

Requirements

• You have a BS or an MS in Computer Science, Computer Engineering, Cyber Security, Information Systems, or a related IT field
• You have 3+ years of experience in a professional leadership role
• You have 6+ years of experience working on an IT team supporting: product/engineering functions
• Cloud infrastructure
• Corporate infrastructure development
• You have 3+ years of experience working on an IT team supporting: Genesys Cloud
• Nice Incontact
• Similar relevant Contact Center platform
• You have experience with Single Sign-On/SAML solutions such as Okta, ADFS, Auth0, etc
• You have experience defining and implementing internal practices and controls
• You have experience building and maintaining telephony systems
• You have excellent communication skills and the ability to tailor messaging to the appropriate audience

Responsibilities

• Lead a team of IT Engineers and Analysts
• Plan out team objectives in coordination with Business units and other stakeholders
• Run Sprints from planning to retroactive review
• Assist team with task completion
• Take Ownership of relationships with relevant stakeholders and vendors
• Provide guidance and coaching to team members
• Report to upper management on various aspects of the team
• Work through complex asks and issues not currently understood to find a path forward
• Work with partners to turn Business needs into actionable system requirements
• Design, Document, Update, and Configure based on requirements
• Work with Vendors to answer questions, troubleshoot issues, and develop solutions
• Continue to develop personal knowledge and expertise
• Maintain and monitor system performance
• Identify security risks, best practices, and provide education to the organization and team
• Actively participate in all facets of the incident response lifecycle and enhance incident response playbooks leveraging automation to remediate issues or add context where possible

Preferred Qualifications

• Google Workspace Admin is a plus
• Software engineering/scripting experience is a plus
• Willingness to proactively learn and apply new skills and technologies

Benefits

• Full medical, dental, vision package to fit your needs
• Flexible vacation policy; work hard and take time when you need it
• Pet discount plans & retirement plan with company match (401K)
• The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world
• The salary band for this position range s from $80,000 - $155,000 commensurate with experience and performance
• Compensation may vary based on factors such as cost of living
• This position will be eligible for a competitive year end performance bonus & equity package