IT Manager

Summary

Join Ashby as their first dedicated IT hire and be the primary contact for all things IT. You will handle user-facing support and backend systems, building upon existing infrastructure. The role requires a high bar for work quality, responsiveness, and long-term strategic thinking. Ashby is a fast-growing company with notable customers and excellent growth metrics. This position offers the opportunity to shape the IT function from the ground up and build a future IT team. The ideal candidate possesses strong technical skills, experience in fast-scaling environments, and a customer service orientation.

Requirements

• Customer Service Orientation
• Attention to detail but striving for execution
• 5+ years of experience in a similar role, including 1–2 years in a leadership or managerial capacity
• Experience scaling and managing an IT team at a fast-growing startup
• Experience building foundational IT systems and processes that enabled a company to successfully scale
• Proven ability to support and improve IT operations in a remote environment
• Familiar with working and troubleshooting in an international remote environment
• Okta SAML, SCIM (ideally Okta Workflows)
• Kandji or similar MDM
• Apple Mac best practices
• Google Workspace
• Bring strong technical depth as an individual contributor
• Have experience in fast-scaling environments
• Be excited about laying the foundation for a future IT team
• Have helped build out an IT function at a startup before
• Know what to expect, and be excited to do it again - this time with the benefit of hindsight and a clear vision for doing it even better
• Be curious and want to learn new technologies and solutions
• Want to provide phenomenal customer service but can also enforce rules and policies
• Be constantly looking for improvements to the status quo
• Like scheduling and managing tasks and projects on your own

Responsibilities

• Be the primary contact for all things IT
• Handle user-facing support
• Work in the backend systems
• Build upon existing infrastructure
• Set a high bar for your work and the work of others
• Be responsive but also consider the long-term effects and challenges when addressing a problem
• Constantly reassess processes and tools as the company grows

Preferred Qualifications

• Not be interested in being the technical lead or thinking strategically about how IT should scale with the company
• Prefer being part of a well-established team rather than shaping the function from the ground up as the first IT hire

Benefits

• Competitive salary and equity
• 10-year exercise window for stock options . You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable
• Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise
• Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
• $100/month education budget with more expensive items (like conferences) covered with manager approval
• If you’re in the US, top-notch health insurance for you and your dependents with all premiums covered by us