IT Manager

Summary

Join HopSkipDrive's Information Technology team as a visionary IT leader, leveraging the latest technologies to build and scale a high-performing department. Manage and maintain IT infrastructure, including networks, devices, and cloud services; provide technical support to employees; oversee procurement and maintenance of end-user devices; manage the IT budget; manage user accounts and access control; develop and maintain IT policies and procedures; manage relationships with IT vendors; administer communication and collaboration tools; plan and implement IT upgrades; stay current with technology trends; provide employee training; troubleshoot complex technical issues; secure and optimize business processes; document IT configurations; and support critical incidents. This role requires 8+ years of IT administration experience, a relevant degree or security certifications, and strong skills in managing and troubleshooting various IT environments. The position is fully remote in California with occasional visits to the LA HQ. HopSkipDrive offers equity, flexible vacation, medical, dental, vision and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company.

Requirements

• 8+ years of experience in IT administration with a strong understanding of IT principles and best practices
• Relevant degree or security certifications
• Strong skills in managing and troubleshooting network, server, and cloud environments
• Proven experience in providing technical support and resolving hardware and software issues
• Experience with end-user device management and deployment
• Familiarity with user account management and access control concepts
• Ability to develop and document IT policies and procedures
• Experience managing relationships with IT vendors
• Strong understanding of communication and collaboration tools
• Track record of successfully planning and implementing IT upgrades and expansions
• Excellent communication, interpersonal, and problem-solving skills

Responsibilities

• Manage and maintain with a deep understanding of all IT infrastructure, including networks, devices, and cloud services
• Provide technical support to all employees, troubleshooting hardware, software, and network issues
• Be available for regular in-office visits to our Los Angeles headquarters for regular onsite support and in office events
• Oversee the procurement, deployment, and maintenance of end-user devices (laptops, desktops, peripherals). Manage orders for computer equipment and supplies for new and existing employees
• Manage the IT budget, allocating resources and licenses efficiently and tracking expenses
• Manage user accounts and access control across various systems and applications (shared responsibility)
• Develop and maintain IT policies and procedures
• Manage relationships with IT vendors and service providers
• Administer and support communication and collaboration tools (e.g., email, video conferencing) (shared responsibility)
• Plan and implement IT upgrades and expansions as the company grows
• Stay current with the latest technology trends and best practices
• Provide training and guidance to employees on IT-related topics
• Troubleshoot and resolve complex technical issues
• Secure, standardize, and optimize business processes through technical controls to support governance
• Document IT configurations and procedures in coordination with IT vendors
• Availability to support and resolve critical incidents and outages

Preferred Qualifications

• Advanced experience with Google Workspace, Okta, and other Cloud/SaaS tools
• Experience with automation platforms like Zapier and Workato
• Experience with scripting
• Project management experience
• Experience in a fast-growing SaaS environment

Benefits

• Flexible vacation
• Medical
• Dental
• Vision and life insurance
• 401(k)
• FSA
• Equity