IT Officer

Summary

Join our team as a Technical Support Specialist in DCP Cameroon, providing hands-on technical support on all IT related issues to end users.

Requirements

• Bachelor’s degree in Information Technology
• Minimum of two (2) years relevant work experience
• Good understanding and working knowledge of service support policies, processes and procedures
• Good knowledge of troubleshooting relevant enterprise applications including SAP
• Strong knowledge and experience in supporting MS Windows & MS Office Suite
• Good knowledge of relevant hardware support and installation procedures
• Good knowledge of IT infrastructure and applications
• Strong problem solving and analytical abilities
• Strong interpersonal and communications skills
• Ability to work effectively under pressure

Responsibilities

• Provide 1st line support for local and remote end-users, resolving IT related technical issues and providing assistance for Windows OS and related software applications
• Install, deploy and maintain IT equipment including laptops, desktops, phones, mobile devices, peripherals and setup of IT equipment on user’s desks
• Take on daily queries from internal users answering IT related questions and resolve problems related with IT software and services
• Track all IT end user related requests within the Internal Service desk ticketing system
• On-boarding and off-boarding users including identity and access management
• Responsible to liaise with 3rd party IT vendors to procure, maintain and securely recycle Internal IT equipment
• Provide basic IT induction training to end users
• The potential to assist with Internal IT systems administration, including systems monitoring, patch management and backups
• Perform additional duties and assignments as required in support of internal IT systems

Benefits

• Private health insurance
• Paid time off
• Training & Development