Back Office Officer - Onboarding

Summary

Join a leading, globally expanding trading platform with award-winning products and a talented team. This role focuses on client onboarding, ensuring compliance with KYC/AML regulations. Responsibilities include verifying client documents, managing the onboarding process, collaborating with the compliance team, and maintaining accurate client records. The ideal candidate possesses strong attention to detail, excellent communication skills, and experience in a financial services environment. This position offers a competitive salary, work-life balance, annual bonuses, generous time off, and comprehensive benefits, including health and pension plans, remote work options, and volunteer days.

Requirements

• Bachelor’s degree in Business Administration, Finance, Economics, or a related field (preferred)
• Previous experience in a back office, compliance, or customer support role in a financial services or trading environment is highly desirable
• Familiarity with financial products (stocks, CFDs, crypto, etc.) and trading platforms is an advantage
• Proficient with CRM systems, MS Office Suite (Excel, Word, etc.), and database management tools
• Knowledge of financial regulations such as MiFID II, GDPR, and KYC/AML requirements
• Understanding of industry standards for onboarding processes and customer verification
• Strong attention to detail with the ability to identify discrepancies and ensure accuracy
• Excellent communication skills (both written and verbal) for dealing with clients and internal teams
• Strong problem-solving skills and the ability to work under pressure
• Business level proficiency in English or above (equivalent to B2 or above in CEFR)

Responsibilities

• Client Documentation and Compliance Review and verify client identification documents in line with KYC and AML regulations
• Ensure all required forms are completed correctly and that client information is accurate and compliant with applicable legal and regulatory standards
• Oversee the end-to-end onboarding process for new clients, ensuring timely and efficient account activation
• Collaborate with the compliance team to identify and escalate any risks or inconsistencies found in client documentation
• Assist clients in completing onboarding requirements, providing guidance and support where needed
• Accurately input and update client information in the CRM and other internal systems
• Maintain up-to-date and accurate client records, ensuring data integrity and confidentiality at all times
• Generate regular reports on onboarding progress, client issues, and compliance concerns for management review
• Maintain comprehensive and organized documentation of client communications and onboarding activities, ensuring readiness for audits or regulatory reviews

Preferred Qualifications

Experience with trading platforms (e.g., MetaTrader, Capital.com platform) and KYC/AML tools is a plus

Benefits

• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated
• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
• Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community