IT Operations Engineer

Summary

Join Guild as an IT Operations Engineer and become a member of the IT Operations team, managing IT infrastructure, automation, and internal technology. Collaborate with various teams to plan and release technical solutions, manage identity and access management systems, and ensure robust endpoint management. You will also manage core communication and productivity apps, own critical IT platforms, and actively participate in agile sessions. Guide and mentor junior team members, fostering growth and collaboration. This role offers a competitive compensation package, including a base salary of $123,600 - $133,200 and stock options.

Requirements

• At least 3 years of experience as a site or account-level administrator for enterprise macOS endpoints in Jamf Pro
• At least 2 years of Admin experience in Google Workspace
• Expertise with cloud identity provider (IdP) identity management, specifically Okta
• Proficient in scripting, API tools, and other IT automation workflows

Responsibilities

• Collaborate cross-functionally with engineering, product, business operations and other Guild teams to evaluate requirements, plan, test, and release company-wide technical solutions
• Manage Okta-based identity solutions, integrating them seamlessly with existing systems while using workflows for security, scalability, and user experience
• Utilize Jamf Pro and Microsoft Endpoint Manager for comprehensive endpoint management, ensuring robust policy enforcement, patch management and software deployment to devices
• Manage our core communication and productivity suite of apps including Google Workspace, Slack, and Zoom
• Ownership of critical IT platforms
• Actively engage in agile sessions including sprints, standups, planning, and retros
• Develop and maintain operational documentation of workflows and policies
• Guide and mentor analysts and associates, fostering growth and collaborative learning

Benefits

• Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
• Access to a 401k to help save for the future
• Open vacation policy for employees to rest and recharge
• 8 days of fully-paid sick leave, to take the time to heal and or recover
• Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits
• Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
• Education benefits and tuition assistance to help your future development and growth