IT Operations Lead

Logo of Lead Bank

Lead Bank

πŸ“Remote - United States

Job highlights

Summary

Join Lead, a fintech building banking infrastructure, as their IT Operations Manager. You will oversee daily IT operations, manage IT assets and the helpdesk, and lead the IT operations team. This hands-on role requires strong technical and people management skills to support and scale IT operations. The position supports team members in Kansas City, Missouri, and remote team members across the US. You will manage IT assets, helpdesk support, and issue resolution, lead IAM, and collaborate with security and compliance teams. You will also hire, develop, and manage a high-performing team, implement tools to streamline operations, and collaborate with leadership for continuous improvement.

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, related field, or equivalent work experience
  • 6+ years of experience in IT operations, IT helpdesk, or a similar role, with at least 3 years in a leadership or managerial capacity
  • Proven experience with IT asset management, helpdesk systems, and IAM processes
  • Strong understanding of IT service management (ITSM) frameworks and tools
  • Excellent problem-solving, organizational, and project management skills
  • Strong leadership skills with experience building and managing technical teams
  • Familiarity with IT security and compliance standards
  • Excellent communication and interpersonal skills with the ability to work cross-functionally

Responsibilities

  • Manage IT assets, helpdesk support, and issue resolution processes
  • Oversee onboarding/offboarding workflows, ensuring timely provisioning and de-provisioning of IT resources
  • Lead identity and access management (IAM) to ensure secure user access
  • Maintain and administer IT operations systems such as MDM solutions, ticketing systems, and productivity tools
  • Collaborate with security and compliance teams to ensure alignment with requirements and assist with audits as required
  • Hire, develop, and manage a high-performing IT operations team
  • Set performance goals, provide mentorship, and foster a culture of client obsession
  • Implement tools and processes to streamline IT operations
  • Collaborate with leadership to align IT processes with business goals and drive continuous improvement

Preferred Qualifications

Relevant certifications

Benefits

  • Competitive compensation based on experience, geographic location, and role
  • Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
  • Paid parental leave
  • Flexible vacation policy, including PTO and paid holidays
  • A fun and challenging team environment in a dynamic industry with ample opportunities for career growth

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