IT Process Manager

Summary

Join Robert Bosch odbytová s.r.o. as an After Sales IT Specialist and contribute to optimizing business processes for spare parts and repairs. You will define user requirements and functionalities for IT solutions, plan and execute functional tests, conduct training, and support the deployment of new IT solutions. Responsibilities include automating processes, providing IT assistance, representing Aftersales in international projects, and collaborating on global SAP and Repair System rollouts. You will also act as an After Sales Master Data Management Specialist and logistics process expert, defining reporting requirements, ensuring system integration, and performing regression testing. This role requires a university degree, at least 3 years of relevant experience, and fluency in Czech and English.

Requirements

• University degree (Computer Science, Business Administration, or Engineering)
• At least 3 years of experience with similar role
• Fluent Czech and English languages

Responsibilities

• Define user requirements and functionalities for IT solutions aimed at optimizing business processes for spare parts and repairs
• Plan and execute functional tests for IT systems
• Conduct training and support the deployment of new IT solutions or updates to existing systems, including SAP R/3, S/4HANA, and Repair Systems
• Support operational departments by automating processes and providing IT assistance
• Represent Aftersales in international IT and business projects
• Collaborate on global SAP and Repair System rollout and implementation projects
• Contribute to achieving OKRs and KPIs through IT-driven initiatives
• Act as After Sales Master Data Management Specialist, being responsible for data maintenance
• Serve as After Sales logistics process expert, ensuring proper IT process alignment
• Define reporting requirements and functionalities for KPI monitoring in IT systems (particularly Repair Systems)
• Ensure proper interaction and integration of After Sales IT systems and related business processes
• Perform regression testing for ERP and repair systems related to After Sales use cases

Preferred Qualifications

• Experience with SAP R/3 and S/4 (usage/customization) is an advantage
• Knowledge of at least one programming language (Java, C#, etc.) is an advantage
• Experience with relational databases and Power BI is an advantage
• Presentation skills
• Ability to work in a team
• Goal- and results-oriented approach
• Analytical thinking
• Independence and flexibility
• Advanced knowledge of MS Office (especially MS Access and Excel)

Benefits

• Employment in a strong multinational company
• Modern working environment
• Wide range of further education opportunities
• Single-shift work schedule from Monday to Friday
• Monthly bonuses
• 5 weeks of vacation
• Home Office
• Contributions to pension and life insurance
• Salary top-up during sick leave / attendance bonus
• Meal allowance
• Transportation allowance
• Interest-free housing loans