Trafilea Tech E-commerce Group is hiring a
IT Process Manager

Summary

The job is for an IT Process Manager at Trafilea, a global eCommerce company focusing on intimate apparel and beauty sectors. The role involves leading process improvements, managing multiple projects simultaneously, and fostering collaboration among teams.

Requirements

• Excellent negotiation, written, and verbal communications skills
• Experience in an eCommerce environment is nice to have
• +3 years of experience leading process cycle improvements in engineering teams working in multiple projects simultaneously in different time zones is a must
• Proven track record of successfully orchestrating end-to-end software development lifecycles, spanning requirements gathering, design, coding, testing, deployment, and release management
• Extensive familiarity with version control systems (e.g., Git), continuous integration (CI), and continuous delivery (CD) practices
• Strong experience analyzing and improving cross functional business processes
• Proactivity in taking ownership of projects and issues
• Capability to manage several projects, areas and stakeholders
• Experience creating process flows and documentation
• Experience defining KPIs and Dashboards
• Fast paced execution and delivery
• Knowledge on Agile methodologies, Six Sigma, Lean, BPM, Project Management, Design thinking and Digital transformation desired
• Knowledge with ITIL is a must

Responsibilities

• Understand all IT processes of the company and work with the IT teams to define and implement opportunities of improvement
• Assist in change management efforts related to the adoption of new processes and methodologies
• Lead and guide IT Process Analysts in engaging with business units, recommending scalable solutions, and understanding challenges
• Establish process control points and metrics for measuring effectiveness and KPIs
• Maintain comprehensive process documentation and support change management efforts
• Address resistance during transitions, foster knowledge sharing, and facilitate collaboration
• Drive communication among stakeholders in the IT Transformation program
• Proactively identify improvement opportunities within Product & Development teams
• Collaborate with stakeholders to implement changes and monitor impact
• Design standardized processes for prioritization, development, backlog, and releases
• Promote agile practices and research new technological tools for enhancements
• Drive IT deliverable velocity through process enhancements

Benefits

• Collaborate with world-class talents in a data-driven, dynamic, energetic work environment
• Opportunity to grow and develop both professionally and personally
• Safe space to be who you truly are, with a commitment to diversity, equity, and inclusion
• Openness to new ideas and initiatives
• Great benefits package including remote work, 15 working days of paid holidays, Learning subsidy, and more!