Remote IT Process Manager

Summary

Join Trafilea, a dynamic Tech E-commerce Group, as an IT Process Manager to lead process improvements, collaborate with IT teams, and drive business growth.

Requirements

• Excellent negotiation, written, and verbal communications skills
• +3 years of experience leading process cycle improvements in engineering teams working in multiple projects simultaneously in different time zones is a must
• Proven track record of successfully orchestrating end-to-end software development lifecycles, spanning requirements gathering, design, coding, testing, deployment, and release management
• Extensive familiarity with version control systems (e.g., Git), continuous integration (CI), and continuous delivery (CD) practices
• Strong experience analyzing and improving cross functional business processes
• Proactivity in taking ownership of projects and issues
• Capability to manage several projects, areas and stakeholders
• Experience creating process flows and documentation
• Experience defining KPIs and Dashboards
• Fast paced execution and delivery
• Knowledge on Agile methodologies, Six Sigma, Lean, BPM, Project Management, Design thinking and Digital transformation desired
• Knowledge with ITIL is a must

Responsibilities

• Assist in change management efforts related to the adoption of new processes and methodologies
• Address challenges and resistance from teams during the transition process, providing support and guidance
• Lead and guide IT Process Analysts in engaging with business units, recommending scalable solutions, and understanding challenges
• Establish process control points and metrics for measuring effectiveness and KPIs
• Maintain comprehensive process documentation and support change management efforts
• Address resistance during transitions, foster knowledge sharing, and facilitate collaboration
• Drive communication among stakeholders in the IT Transformation program
• Proactively identify improvement opportunities within Product & Development teams
• Collaborate with stakeholders to implement changes and monitor impact
• Design standardized processes for prioritization, development, backlog, and releases
• Promote agile practices and research new technological tools for enhancements
• Drive IT deliverable velocity through process enhancements

Benefits

• Remote work
• 15 working days of paid holidays
• Learning subsidy