ConnectOS is hiring a
IT Service Delivery Administrator

Summary

The job is for a Service Delivery Administrator role in Australia. The ideal candidate should have relevant experience and skills, with additional beneficial qualifications. The role involves assisting Service Delivery Managers, managing tickets, conducting data collection and reporting, identifying knowledge management gaps, scheduling field services, contributing to improvement planning, and assisting other team members when needed. Benefits include home-based work, medical, dental, and life insurance, paid vacation and sick leave, competitive salary package, financial assistance program, government benefits, on-site fitness and wellness facilities, company events, career growth opportunities, and a location in the heart of Metro Manila.

Requirements

• Bachelor’s degree in information management, Information Technology, Information System, Computer Science, Computer Engineering, or equivalent
• Preferably 3-5 years’ experience in Service Delivery preferably in a global operation

Responsibilities

• Act as a point of assistance during business hours for Service Delivery Managers
• Ticket hygiene for specified customers assigned monthly
• Conduct scheduled data collection for designated clients monthly or as requested
• Conduct monthly reporting tasks for Service Delivery Managers where the appropriate instructions and documentation has been provided
• Working with Service Delivery team members to identify and fill knowledge management gaps
• Schedule work and manage field services when required
• Contribute to the continual improvement planning process
• Process improvements across your assigned Managed Services Customers
• Assist Service Delivery Managers in maintaining the operational documentation for assigned Managed Services Customers Assisting the rest of the Service Delivery team with their clients when required (Annual leave, Personal leave, high workload)

Preferred Qualifications

Experience working in MSP and/or Australian companies/accounts

Benefits

• Home-based
• Medical, Dental Coverage and Life insurance
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA