IT Service Technician

Summary

Join Ascend Healthcare as an IT Services Technician and provide first and second-tier technical support for Microsoft 365 services. You will manage and troubleshoot Intune, Azure AD, and Entra ID. This remote position requires strong troubleshooting and communication skills, along with Microsoft Office 365 Fundamentals Certification (MS-900). Responsibilities include user support, Intune management, Azure AD administration, Entra ID work, documentation, training, and incident management. Ascend Healthcare offers a collaborative environment and competitive benefits.

Requirements

• Previous experience in a Services or IT support role with a focus on Microsoft 365
• Microsoft Office 365 Fundamentals Certification (MS-900)
• Deep understanding of Microsoft Intune for mobile device management
• Experience with Azure AD, including Entra ID features
• Strong troubleshooting skills with the ability to diagnose and resolve technical issues
• Excellent communication skills, both written and verbal, with a customer-first approach
• Ability to work independently in a remote setting while maintaining productivity and team collaboration

Responsibilities

• Provide first and second-tier technical support for Microsoft 365 services, resolving issues related to email, SharePoint, OneDrive, and Teams
• Manage and troubleshoot device enrollments, application deployments, and compliance policies using Microsoft Intune
• Handle identity management, including user authentication, conditional access policies, and multi-factor authentication within Azure AD
• Work with Entra ID for advanced identity protection, privileged identity management, and identity governance
• Maintain detailed documentation of support activities, problem resolutions, and user guides
• Conduct training sessions for users on new features or best practices in using Microsoft 365 tools
• Monitor, escalate, and manage service incidents to ensure timely resolution and minimal disruption to business operations

Benefits

• Medical, Dental, Vision, Life and LTD benefits
• 401k Matching
• PTO + Floating Holidays + Company Holidays
• Collaborative Environment
• 401(k)
• 401(k) matching
• Dental Insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance