Remote IT Site Technician

Summary

Join Western Digital's team to provide exceptional data-centric solutions. As a C-Suite IT & Site Support specialist, you will deliver up-to-Tier 2 IT services to C-Level Leadership and staff, establish trust, and develop standard operating procedures.

Requirements

• 2+ years serving as a dedicated Executive IT Support Specialist
• 2+ years experience implementing and supporting AV and conferencing solutions, hardware, software and administration
• 2+ years providing IT solution and support for major executive events (Earnings, All Hands, townhalls, etc.)
• Ability to operate and travel (domestic and international) between different sites and locations
• Proven skills providing local hands-on and remote support
• Experience and ability to troubleshoot and resolve basic to mid-level issues with the network infrastructure

Responsibilities

• Provide up to Tier 2 IT services at the Singapore site and local/remote (HK, Taiwan) to C-Level Leadership and staff
• Establish trust and confidence with C-level executives and their direct staff
• Understand the unique needs of C-Level users, develop actions to deliver the experience
• Partner and facilitate action items with the broader IT Enterprise Service Organizations
• Work and collaborate with a world-class team of C-Suite Technicians and Professionals
• Develop, author, and revise standard operating procedures for C-Suite IT
• Support major Executive events (i.e.: Quarterly Earnings Calls, Board of Directors Meetings, and Global All Hands Meetings)
• Tier 2 onsite physical infrastructure and data center support
• Respond and manage service requests (ServiceNow)
• Asset lifecycle management including commissioning, decommissioning, e-waste
• Provide infrastructure documentation
• Serve as primary onsite network technician

Preferred Qualifications

• 3+ years of experience in an IT support position working in a large corporate environment
• 2+ years working as a dedicated support technician for C-Level Leaders and their staff in addition to serving as the primary technician for a CEO or member of the Executive Leadership Team
• 2+ years working in a role that requires effective interpersonal communication skills
• Served as the primary coordinator defining and implementing the IT solutions for major executive events coordinating both internal and external components and teams
• Experience with AV and AV Studio production equipment (video switchers, sound boards, studio cameras, etc.)
• Held a position(s) as the systems/service administrator for an enterprise service
• 2+ years related college work or technical certifications a plus