Senior IT Network Systems Engineer

Summary

Join M-KOPA as a Senior IT Network Systems Engineer and provide comprehensive technical support for our IT infrastructure. You will design, install, configure, and manage our enterprise and cloud network, ensuring smooth operations and implementing automation solutions. Responsibilities include troubleshooting network issues, providing tier 3 support, and maintaining network documentation. You will also participate in disaster recovery planning and support junior engineers. This fully remote role requires travel across different markets and working within specific time zones. M-KOPA offers diverse development programs, coaching, family-friendly policies, and a focus on well-being and flexibility.

Requirements

• 5+ years of experience in network infrastructure engineering
• Solid background in network administration and architecture and Solid understanding of network operating systems e.g. (JUNOS, Cisco IOS, RouterOS)
• Experience leading network projects, including upgrades, migrations, and security implementations
• Experience with popular network automation frameworks like Ansible, Puppet, Chef, or Salt Stack to manage configurations across multiple devices
• Experience in Incident response, root cause analysis and performance optimization
• Solid knowledge of LAN, WAN, MPLS, SD-WAN, and VPN technologies
• Hands-on experience with network automation tools (Ansible, Python, etc.)
• Expertise in configuring and troubleshooting Routers and switches (CISCO, ARUBA, MIKROTIK), Firewalls (SOPHOS, FORTIGET, ASA), and wireless solutions (RUCKUS, UBIQUITY, WLC, Grand stream )
• Proficiency in network security best practices, including firewall configurations, intrusion detection/prevention systems, and access control
• Experience with cloud networking (AWS, Azure)
• Knowledge of monitoring tools such as SolarWinds, PRTG, or Zabbix
• Professional certification (e.g. CCNP, CCDP) or equivalent

Responsibilities

• Designing, installing, configuring, managing & monitoring the organization’s enterprise and cloud network for data VOIP and security
• Monitoring network performance, troubleshooting issues, and optimizing network operations
• Configuring and managing Routers, Switches, firewalls, and wireless solutions
• Identifying opportunities and implementing solutions for increased automation in this age of artificial intelligence, reliability and/or velocity
• Utilizing automation tools (such as Ansible or Python, Chef) to streamline network operations and configuration management
• Providing tier 3 support for escalated network issues and outages
• Providing and maintaining documentation regarding network configurations, operating procedures, and service records relating to network hardware and software
• Responding to priority incidents, alerts, and service requests via phone, in person, or electronically, including after-hours support when needed
• Supporting, coaching and guiding junior engineers in their incident response, directing incident first responder actions, and appropriately escalating issues
• Participating in disaster recovery planning and business continuity initiatives
• Designing of IP addressing scheme, subnetting & route summarization & experience in routing protocols such as EIGRP, OSPF & BGP
• Implementing and maintaining security policies, firewalls, and intrusion detection/prevention systems
• Managing network integrations with cloud environments like AWS, Azure, or GCP
• Creating and maintaining network diagrams, configurations, and documentation for compliance and operational efficiency

Benefits

• At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training
• We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility