IT Staff Engineer

Summary

Join M-KOPA's IT Systems team as an IT Staff Engineer, contributing to the smooth operation of our IT infrastructure. You will design, install, configure, and manage our enterprise and cloud network, ensuring optimal performance and security. This fully remote role involves troubleshooting network issues, implementing automation solutions, and providing tier 3 support. You will also participate in disaster recovery planning and collaborate with junior engineers. The position requires 5+ years of experience in network infrastructure engineering and expertise in various network technologies and automation tools. M-KOPA offers a supportive and flexible work environment with diverse development programs and family-friendly policies.

Requirements

• 5+ years of experience in network infrastructure engineering
• Solid background in network administration and architecture
• Solid understanding of network operating systems e.g. (JUNOS, Cisco IOS, RouterOS)
• Experience leading network projects, including upgrades, migrations, and security implementations
• Experience with popular network automation frameworks like Ansible, Puppet, Chef, or Salt Stack to manage configurations across multiple devices
• Experience in Incident response, root cause analysis and performance optimization
• Solid knowledge of LAN, WAN, MPLS, SD-WAN, and VPN technologies
• Hands-on experience with network automation tools (Ansible, Python, etc.)
• Expertise in configuring and troubleshooting Routers and switches (CISCO, ARUBA, MIKROTIK), Firewalls (SOPHOS, FORTIGET, ASA), and wireless solutions (RUCKUS, UBIQUITY, WLC, Grand stream )
• Proficiency in network security best practices, including firewall configurations, intrusion detection/prevention systems, and access control
• Experience with cloud networking (AWS, Azure)
• Knowledge of monitoring tools such as SolarWinds, PRTG, or Zabbix
• Professional certification (e.g. CCNP, CCDP) or equivalent

Responsibilities

• Design, install, configure, manage & monitor the organization’s enterprise and cloud network for data VOIP and security
• Monitor network performance, troubleshoot issues, and optimize network operations
• Configure and manage Routers, Switches, firewalls, and wireless solutions
• Identify opportunities and implement solutions for increased automation in this age of artificial intelligence, reliability and/or velocity
• Utilize automation tools (such as Ansible or Python, Chef) to streamline network operations and configuration management
• Provide tier 3 support for escalated network issues and outages
• Provide and maintain documentation regarding network configurations, operating procedures, and service records relating to network hardware and software
• Respond to priority incidents, alerts, and service requests via phone, in person, or electronically, including after-hours support when needed
• Support, coach and guide junior engineers in their incident response, directing incident first responder actions, and appropriately escalating issues
• Participate in disaster recovery planning and business continuity initiatives
• Design of IP addressing scheme, subnetting & route summarization & experience in routing protocols such as EIGRP, OSPF & BGP
• Implement and maintain security policies, firewalls, and intrusion detection/prevention systems
• Manage network integrations with cloud environments like AWS, Azure, or GCP
• Create and maintain network diagrams, configurations, and documentation for compliance and operational efficiency

Benefits

• Diverse development programs
• Coaching partnerships
• On-the-job training
• Family-friendly policies
• Prioritize well-being
• Embrace flexibility