IT Support Analyst

Summary

Join Finalis, a leading platform enabling the securities brokerage landscape to operate legally and compliantly, as an IT Support Specialist. You will be part of a fully remote team, working primarily within the Eastern Standard Time and Eastern European Time zones. Responsibilities include device management, Google Suite support, technical support to end-users, issue resolution, process improvement, documentation, and vendor management. The ideal candidate possesses at least 5 years of relevant experience, exceptional written and spoken English, strong organizational skills, and the ability to handle confidential information. Finalis offers a competitive salary, remote work, paid time off, flex days, professional development opportunities, and a supportive team environment.

Requirements

• Ability to analyze complex issues, identify root causes, and implement effective solutions
• Excellent verbal and written communication skills to interact with both technical and non-technical users
• Proven ability to work effectively in a remote environment, managing devices and providing support
• Knowledge of IT security best practices and the ability to identify and mitigate potential threats
• Eagerness to learn new technologies and adapt to changing business needs
• Proven ability to create clear and concise technical documentation
• Exceptional written and spoken English
• Minimum of 5 years of relevant work experience
• Strong organizational skills
• Ability to handle confidential information
• Ability to work swiftly with a high sense of urgency and be comfortable with shifting priorities and deadlines
• Self-starter, quick learner and highly organized with attention to detail
• Ability to follow up; know what's going on at all times and respond quickly
• Flexible, patient, persistent and have a team spirit attitude

Responsibilities

• Proficiently manage and secure company devices using MDM solutions
• Demonstrate deep understanding and experience in utilizing Google Workspace applications
• Provide first-level technical support to end-users, resolving issues related to hardware, software, and network connectivity
• Efficiently troubleshoot and resolve a wide range of IT problems, utilizing a ticketing system like Jira (ITSM)
• Continuously seek opportunities to improve IT processes and procedures
• Create and maintain comprehensive technical documentation, including internal IT wikis
• Coordinate with external vendors to ensure timely maintenance and support of IT systems

Preferred Qualifications

Experience working in the fintech sector

Benefits

• 100% Remote work (Work from wherever you want!)
• Competitive USD salary
• High-Speed Internet expenses allowance
• Generous Paid time-off (Vacation Time!)
• Additional 17 Flex Days (to use in national holidays or personal matters)
• Professional Growth Benefits in our E-Learning Platform (Coursera) (take your skills to the next level!)
• People Team Partner (to target your roadblocks and customize an action plan for your career path)
• Buddy Program
• Virtual After-Office Activities
• Diverse Culture & Inclusive environment