Business Support Analyst

Summary

Join Amartha as a Business Support and contribute to the growth of micro-businesses in Indonesia. You will play a key role in implementing new products and projects, collaborating with various teams to ensure smooth operations and achieve set targets. This position requires strong analytical skills, excellent communication, and the ability to work effectively in a fast-paced environment.

Requirements

• At least 2 years of work experience at Amartha
• A Bachelor’s degree
• An entrepreneurial mindset; comfortable working in a fast-paced environment
• Excellent verbal communication skills across various backgrounds (HO & FO)
• Strong analytical skills and the ability to interpret data
• Skilled at working effectively with cross-functional teams
• Proficient in Microsoft PowerPoint and Excel
• Able to work remotely and willing to travel for business trips to check on processes

Responsibilities

• Develop suitable plans to execute new products and projects, based on various resources (data and internal conditions)
• Execute several action items according to deadlines
• Collaborate with other teams to solve customer and Field Officer (FO) issues, ensuring a seamless business process
• Support various related cases and take the initiative to reduce or resolve them
• Monitor achievement vs. target related to FO performance, and identify ways to meet or exceed goals
• Improve products and business processes to enhance efficiency