IT Support Analyst

Summary

Join Just Global's IT/Operations department as an IT Support Analyst and provide in-hub and remote technical support to ensure team productivity and data security. You will be responsible for resolving IT issues, collaborating with external vendors, creating documentation, and managing hardware and software inventory. The role requires strong troubleshooting and communication skills, experience with Microsoft O365/Azure, and a commitment to customer service. Just Global offers a flexible work policy, competitive salaries, and market-leading employment benefits. The company values teamwork, brilliance, and cultivating strong relationships. This role includes after-hours support as needed.

Requirements

• Knowledge of Computer hardware, software and peripherals
• Knowledge of IT standards and protocols
• Knowledge of Customer service best practices
• Knowledge of Diagnosis and troubleshooting of IT issues
• Knowledge of Documentation and recordkeeping
• Knowledge of Time management and problem-solving ability
• Knowledge of Automated IT systems
• Ability to present technical information in understandable form for non-technical recipients
• Active listening
• Eye for detail
• Microsoft Office
• Organized
• Solutions-focused
• Stakeholder management
• Task Management
• Troubleshooting
• Upwards management
• 2+ years experience in providing technical support for PC, Mac, and software
• 1+ years experience with network systems
• 2+ years experience with Microsoft O365/Azure management

Responsibilities

• Provide onsite and remote support for our team in multiple work settings and environments including traveling to our hub locations in the UK
• Respond to queries and service requests using our helpdesk ticketing system
• Communicate regularly and effectively with users regarding ticket requests
• Work collaboratively with external IT consultants and vendors to solve problems
• Create and maintain IT documentation
• Troubleshoot, install, configure, and deploy desktop, laptop and server hardware and peripherals such as monitors, printers, disk drives and scanners, etc
• Install new software, upgrades, and patches and resolve software related problems for Windows and Mac
• Educate and train users on company provided software, network services and policies
• Track and manage hardware and software inventory to ensure compliance and maximize productivity of employees across the company
• Active Directory/Azure identity management including distribution lists and security groups
• Provide after-hours weekday and weekend phone/remote coverage as needed

Benefits

• You will be seen, heard, and included as a whole human being
• Your contribution will be valued, rewarded, and recognized
• You will develop deep and meaningful relationships that could last a lifetime
• You will have leaders who are worth following
• You will have the opportunity to develop yourself and your craft
• You will have a meaningful chapter in your career path
• At Just Global, you will have the flexibility to work and live from anywhere in your home country, as long as it works for your client(s), your team, and you
• In addition to your base salary and our flexible working policy, you will enjoy market-leading employment benefits that support you as whole human being
• You will also have the opportunity to participate in a discretionary non-contractual profit share, which is based on company performance, because when we succeed as a company, we all get to share in that success