IT Support Engineer Level 1

Summary

Join Maven Clinic's IT team as an IT Support Engineer in our New York City office. This 6-month contract position involves providing Level 1 technical support to internal users, triaging IT requests, and supporting various applications like Google Workspace, FreshService, and Okta. You will maintain IT inventory, assist with employee onboarding/offboarding, and support the office environment. The ideal candidate possesses 2+ years of first-level IT support experience, proficiency in Google Workspace and MacOS support, and strong troubleshooting skills. Maven offers a flexible hybrid work model and a competitive compensation package.

Requirements

• 2+ years of first level IT/helpdesk support experience
• Located in NYC area and willing to work full time in office (Maven work week)
• Experience using Google Workspaces products (Gmail, Google Docs, Sheets, etc) and administration
• MacOS support experience
• Experience with help desk support solutions such as FreshService
• Experience with deploying MacOS upgrades/updates
• Strong troubleshooting and problem solving skills
• Strong written and verbal communication skills

Responsibilities

• Provide Level 1 technical support to our internal users
• Triage incoming IT requests, escalate tickets to Level 2, and monitor SLA policies
• Support products such as Google Workspace, FreshService, Okta, Slack, Zoom, Jira, and Jamf
• Maintain asset management of Macbooks and IT inventory
• Help with onboarding and offboarding employees and contractors with accounts, access, and assets
• Support Maven office environment including events, conference rooms, user stations, printers, and network
• Help with contractor lifecycle management
• Assist IT team with new and ongoing projects

Preferred Qualifications

• Technical education/degree, or equivalent working experience a plus
• Some experience with Jamf software and Apple device management
• Knowledge of Atlassian products such as Jira, Opsgenie, Jira Service Management
• Knowledge of security products and concepts (anti-malware, anti-spam, etc.)

Benefits

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics
• Whole-self care through wellness partnerships
• Hybrid work, in office meals, and work together days
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
• Annual professional development stipend and access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees, with immediate vesting