Cloud Operations Engineer 1

Summary

Join Tessitura's Cloud Services team as a Cloud Operations Engineer 1 and contribute to maintaining the mission-critical cloud platform supporting 800+ organizations globally. This full-time remote position, based in Australia & New Zealand, involves monitoring and maintaining application-layer services, including Microsoft SQL Server, Citrix environments, and SFTP services. You will work closely with senior team members, following established procedures while developing your expertise in cloud environments. The role requires collaboration with other teams to ensure seamless integration and contribute to platform reliability. This position offers the opportunity to learn and grow within a supportive and collaborative environment.

Requirements

• 1-2 years experience with enterprise application operations or related technical support role
• Basic understanding of Microsoft SQL Server, Windows Server environments, and database concepts
• Familiarity with cloud computing concepts, preferably AWS (EC2, S3, RDS, etc.)
• Experience with ticketing or service management systems (Jira, ServiceNow, etc.)
• Strong troubleshooting and analytical problem-solving skills
• Ability to follow detailed procedures and documentation accurately
• Demonstrated ability to learn new technologies quickly
• Strong attention to detail and commitment to following established processes
• Working knowledge of Microsoft Windows Server and basic networking concepts
• Basic understanding of IT compliance, information security, and risk management principles
• Clear and concise oral and written communication skills to all levels of the organization
• Ability to work collaboratively with team members and accept guidance from senior staff
• Effective collaboration with peers, cross-functional teams, and team leaders to achieve end-to-end product and process quality

Responsibilities

• Assist with installation, configuration, and maintenance of application services and infrastructure in AWS cloud environments
• Help maintain Citrix virtual application and desktop delivery environments under supervision
• Support SFTP services and secure file transfer solutions following documented procedures
• Participate in managing cloud-based file shares and storage systems
• Assist with implementation and maintenance of MFA and identity management solutions
• Perform routine operational tasks and maintenance on platform support applications
• Support backup and recovery processes for critical applications
• Monitor application health and respond to basic alerts according to established runbooks
• Assist in troubleshooting application issues and implementing documented fixes
• Participate in scheduled maintenance windows for platform applications under guidance
• Learn cloud-hosted application architectures through hands-on work and mentoring
• Assist with user access management for platform applications
• Help maintain application documentation and operational procedures
• Participate in basic Infrastructure as Code activities by following established patterns
• Follow defined processes for incident and change management
• Document operational activities and contribute to knowledge base maintenance
• Work collaboratively with Platform Reliability & Operations team members
• Collaborate with Core Cloud Services, Cloud Automation, and Database & Application Services teams
• Participate in team meetings and contribute to operational discussions
• Engage in continuous learning and skill development activities
• Participate in a rotating on-call schedule, once fully trained on application operations
• Follow established security controls and compliance measures for platform applications
• Support performance monitoring and optimization initiatives
• Travel up to two times per year for meetups and conferences as needed

Preferred Qualifications

• Experience with the Tessitura application or similar CRM/ticketing systems
• Basic scripting experience with PowerShell, Bash, or similar technologies
• Familiarity with Citrix Virtual Apps and Desktops or similar virtualization platforms
• Understanding of SFTP, file transfer protocols, and secure file management
• Basic knowledge of multi-factor authentication and identity management systems
• Experience with AWS services and cloud-based application management
• Familiarity with Infrastructure as Code concepts (CloudFormation, Terraform)
• Previous experience in a 24/7 operational environment
• Knowledge of monitoring and logging systems
• Experience with database administration or SQL query basics
• Understanding of backup and disaster recovery concepts