IT Support Engineer Specialist

Summary

Join Contentsquare as an IT Support Engineer Specialist in our London office, where you will maintain and enhance our technological infrastructure. You will provide Level 1 and 2 technical support, manage employee onboarding/offboarding, administer key IT tools, and ensure smooth technological operations. This role demands strong troubleshooting, communication, and problem-solving skills. You will need proven experience in IT support and knowledge of various systems and software. Contentsquare offers competitive benefits, including flexible work arrangements, generous paid time off, parental leave, wellbeing allowances, stock options, and a supportive company culture.

Requirements

• Proven experience in an IT Support role. 2+ years of experience
• Excellent communication skills, with the ability to adapt to diverse audiences
• Strong troubleshooting skills for common hardware and software issues
• Knowledge of user management, access control, and Mobile Device Management (MDM)
• Proficiency with macOS, and Windows systems
• Understanding of computer networking concepts (DNS, DHCP, TCP/IP)
• Ability to work autonomously, be proactive, and stay updated with technological advancements
• Comfortable taking ownership of projects and showcasing accomplishments
• Excellent interpersonal skills and a strong service ethic
• Ability to work quickly and independently in a fast-paced environment
• Fluent in English

Responsibilities

• Provide Level 1 and 2 technical support for computer systems, software, and hardware
• Manage the end-to-end onboarding and offboarding processes for employees, both onsite and remotely
• Administer and maintain key IT tools, including Google Workspace, Jamf, Intune, Okta, Slack
• Perform laptop updates and maintenance
• Be the onsite point of contact for any third-party stakeholders in case of IT-related issues
• Offer technical assistance for corporate events and onsite employees
• Maintain IT storage, ensure sufficient supplies, perform regular audits of on-site IT assets, and manage our stock room
• Contribute to the development and maintenance of the IT knowledge base

Preferred Qualifications

• Knowledge of Linux OS is a plus
• Familiarity with ticketing systems, notably Jira Service Management

Benefits

• Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
• Work flexibility: hybrid and remote work policies
• Generous paid time-off policy (every location is different)
• Immediate eligibility for birthing and non-birthing parental leave
• Wellbeing and Home Office allowances
• A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
• Every full-time employee receives stock options, allowing them to share in the company’s success
• We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
• And more benefits tailored to each country